PARIS CHARLES DE GAULLE AIRPORT CAR RENTAL REVIEWS

La voiture que l'on m'a donné sentait très fort le tabac, tout l'intérieur était sale, taché il y avait des cendres partout. Je ne parle même pas de l'extérieur, sale, tellement sale qu'on ne voyait pas les rayures si nombreuses! La voiture n'avait pas été lavée depuis des mois!!!! Le véhicule était extrêmement abîmé. Je loue souvent des voitures avec d'autres loueurs, je n'avais jamais eu une voiture dans cet état!!

The reservation was for "Small SUV" Opel Mokka or similar. Unfortunately I was provided with a regular car and Interrent argued that the car is in the category of small SUV which was not true. They didn't have any SUV to offer. Citroen C4 Cactus is not SUV in my opinion.

perfect . Great staff, great car . Very happy

Perfect . Will use again

will never book with them

Like: Brand new car, very low mileage.

Defective, damaged, unclean car - Renault Trafic 1. gas/clutch exhaust was coming inside the car. The car was not checked, it was supposed to be fixed first. while driving a smoke was coming from the engine, and was going inside the car. as a result plans were cancelled for the trips with car. 2. the car was damaged, front bumper was about to fall off (see pictures), a lot of big dents and scratches on the car. 3. was not clean at all, as if it was just given to us from previous rent. Bad customer service 1. spent half of the day dialing customer service, dialed 2 for van and trucks and refused to customer service, told us not to call this number, and everyone would refuse service. Finally when managed to call manager was only refunded the days for not using the car and offered no upgrades, or contract cancellation. Worst towing experience: took us 2 hours 1. we could only manage to get Renault towing service the next day and the guy comes out and blames us in French that we ruined the car and we do not know how to drive manual. He did not understand that we were given a car like this in the first place. I was able to get a policeman to explain him that it was not our fault. The only outcome: got refunded the days we did not use the car and a ride to nearby Avis in the railway station. Second car given was fine, and it did not have the above mentioned issue.

La voiture était impeccable. Nous avons eu un long moment d'attente au guichet pour récupérer les clés. La queue était longue et les employés de guichet trop peu nombreux. Ils furent quand même aimables et patients. Le retour de la voiture par contre fut très rapide et pratique.

Pour la réservation sur Easyrentcars.com, tout fut parfait. Aucun commentaire si ce n'est un site à recommander.

Car not the one ordered Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar Billed for petrol on return even though car was full tank

Bien que l’accueil fût bien l’attente était longue au guichet et nous avons été pressé lors de l'état des lieux de la voiture.

staff at Alamo where extremely pleasant and friendly and very helpful

The insurance was only online so when i got the car they td me that i would have to advance the payments if ever and get reimbursed later. This was really bad experience for me.

Like: The staff was very nice, offered me nice upgrade.

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.

great staff. Good customer service. good car quality.

Like: The price is very good and the staff was friendly.
Dislike: The pick up time was a bit long.

I came to pick up the car with a handicapped child we came half an hour before the scheduled time for the rental. I asked the lady who works at the agency to give me the keys a little earlier since I had an appointment at the hospital Necker but she waited until the last minute to hand me the keys of the car despite the fact that my child was on a wheelchair!? I understand very well the rules that all agents have to respect about all rentals but this time I'm talking about human behavior towards a sick child. I sent an email to the agency Hertz explaining the behavior of his agent but they replied with a small note of apology (but in the end it did help me to solve my situation). I will be very careful To choose a better rental agency next time.

As for the restitution of my vehicle all went well

Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.

Like: We did not get the mercedes and got an older infinity. It was fine eventually and the car performed well
Dislike: Car had a high mileage

To tell you the truth,the services was very bad,the gave me a very duty car in and out,I ask why is duty the told me that there are to busy to wash. No single drops of water on the screen watch, I have to stop by the first petrol station to buying my self to refill on. I don't not sure to be return with easyrentcar. Very bad customers services.

Voiture propre à l'intérieur et à l'extérieur avec quelques traces carrosserie repérées lors de la remise de clés. Aucun souci. Personnel accueillant et serviable. Rien à dire. Une bonne expérience

Très bien. Process de réservation rapide et confirmation rapide également.