United Kingdom Car Rentals

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

Good car snd experience

I was given a complimentary upgrade but was charged £2.75 extra when I dropped off the car, which was puzzling as the staff member said it was the difference between the car I ordered and the car I was given. It wasn’t worth quibbling such a small amount but should not have been the case. There was something wrong with the car’s steering, which I reported on returning the car. It veered to the right at speed and when accelerating. Not safe.

Ordered Focus get Hunday . It's similar but worst car.

Service was quick and efficient.

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

the staff was amazing. I did not have to wait at all. the car was impecable and they were very helpful over the phone when I needed to extent an extra day. super recommended!

requested a small 4 door car with air conditioning received 2 door with no ac!

Excellent fully loaded Corsa! Totally exceeded my expectations.

Very helpful

Exceeded expectations and resolved all of the issues which were outside of their control

Excellent staff, really friendly and the car was almost new and had a great sat nav system as standard. Great experience.

Budget were great - staff very professional and helpful

Easy pick up, they helped with my driver code from the DVLA which led to the delay.

The counter staff was less that polite, he rushed us and basically kicked us out of the office during the pick up. We were sent to the parking garage to find the car by ourselves and no one to check on the conditions of the car upon pick up.

I’m pretty sure I’ll use this company!

Quick pick up and drop off. Cheap rental price and noce car. Only one negative thing car tank was not full I have to go straight to petrol station. And it is not first time

v good

They are always quick to help and not eager to rip you off. Just make sure you read the small print and you'll be fine. Theres a good team there.

Fantastic immaculate car - well prepared. No problems and will use again!

Great service in the Airport at a reasonable cost through the App.

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

I am disappointed with Alamo's counter staff. Even our pick up time was 09:00, we arrived at the counter at 08:30 and we could pick up our car at 09:50! If I would drop off the car 50 minutes late, most probably I would have to pay for additional time. It was pleasure travel and time was important. I will never rent a car from Alamo!

Nice company, with a lot of deals and special prices! Very easy process to book a car!

The car was just right for us. It had been cleaned thoroughly before we picked it up and it was exactly what we needed. Unfortunately there had been a problem at pickup, where we were told that they didn’t have any more automatic vehicles left at all. It was a bit stressful as I don’t drive manual, but eventually they sorted it out and we got the car that we had booked.

I booked a small premium, they had no Options only I’ve car in a class above that had scratched and wasn’t in good condition! Usually Alamo are good but this time let me down abit.

Great staff and very little time needed to sort out - got a bigger car than booked (for no extra cost) which was also very fantastic. Would highly recommend.

Staff were great. Car was in great condition.

Vehicle was very good. Communications with AVIS was very difficult (following picking up car). I wished to extend the period of hire with AVIS but this proved impossible as I was unable to contact the Newcastle airport branch via the telephone.

We had the inconvenience of having to buy AdBlue at a cost of £11 we forgot to ask for a refund when dropping off the vehicle .

Great car and quick service. Thanks.

As always, the staff at BUDGET NCL Airport so pleasant and friendly. Cannot fault their customer service.

All good - service from AVIS on drop off and pick up, however impossible to contact desk by phone at another time when needed!

I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.

All round a smooth process

Budget was fine, the only issue I had with Budget was the car completely smelled of smoke for the entire time I had it, if it wasn't for the fact it was all they had in my category I would have changed it.

Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.

Easy pick up and drop off. Wonderful car quality. Everything was super easy!!!

It seemed a bigger, better car than I expected. Excellent value, especially as it was a one-way rental. The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.

No one answered neither on the phones nor in the mail when I had to extend the reservation.

Brilliant service, always clean and new cars

Gr8 job

Excellent service very friendly

Staff at Budger were superb. Friendly and efficient and every understanding even though I was 2 hours late to collect me car.

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Quickly and efficiently dealt with both when collecting the car and when returning it.

As long as you have your annual insurance and act nicely with staff, you'll be fine. They only attack rude conscious-less tourists!

The guy who dealt with me when i went to collect the vehicle was friendly, efficient and courteous.

They gave me really nice new car. Staff was friendly. Very quick drop off check.