United Kingdom Car Rentals

Excellent service very friendly

Staff at Budger were superb. Friendly and efficient and every understanding even though I was 2 hours late to collect me car.

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Quickly and efficiently dealt with both when collecting the car and when returning it.

As long as you have your annual insurance and act nicely with staff, you'll be fine. They only attack rude conscious-less tourists!

The guy who dealt with me when i went to collect the vehicle was friendly, efficient and courteous.

They gave me really nice new car. Staff was friendly. Very quick drop off check.

Said I damage and never did

No me quisieron alquilar ningún vehículo por tener permiso de conducción español

On drop off time staff member was 20min late. I get different car then pay for.

Awful! They didn’t fulfil the booking. Arrived at counter, waited 40min to be seen then they said the booking didn’t have sufficient insurance and they wouldn’t let me take the car without paying another £200 extra for an extra insurance. Manager wasn’t available and didn’t have a business card. I’ve used plenty of slightly dodgy car companies but these guys (at least the ones I dealt with) are criminal.

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Was excellent service did try to swap car out for a smaller one once kids flew back to USA with Cruz but unable to otherwise was fine

Everything cool

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

smooth quick process.recommended

Hidden cost not sure the right advice was given

The staff name Salem very helpful person.. I will go for Enterprise again! Thanks.

Not excited (

Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.

Best car hire company I have used, never heard of them before, but always will use in future

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

VERY TIME CONSUMING GATHERING ALL THE INFORMATION REQUIRED TO PICK UP. ALSO, AS I ONLY HAD £1500 ON MY CREDIT CARD I WAS FORCED TO PAY IN ADVANCE FOR PETROL I NEVER USED, RETURNING THE CAR BAck with virtually half a tank of petrol in it. On a positive note Ryan on reception is a credit to your organisation, and probably one of the reasons you are still afloat. Had it not been for him remaining calm and trying his best to help me I would not have picked the car up and certainly would have never used you again.

Nice upgrade. Brand new car.

Was given a free upgrade on the vehicle and staff was very efficient

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.

Insurance offered with car was affordable and sufficient

Excellent

Only company I could find that accepted debut card deposit. Will use again in future

There was some attempted upselling at the counter, so be sure to have all your documents ready, listing precisely what has been booked. But we were polite yet firm, and all was well.

Everything was good

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Richard the pick up Agent was particularly helpful. Kudos to him!!!!

Staff very pleasant, even though they were busy.

Insurance package for 0 excess quite expensive and come with additional fee. My booking price is 123 GBP. Insurance is 37 GBP as Budget officer told me. At the end, final price is 173 GBP. Additional fee 13 GBP was added up such as License fee and Location surcharge. I think those fee should include in booking price.

Excellent service

I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!

Very good

The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.

Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.

車の受取と返却はとてもスムーズでした。

The budget staff were very friendly and helpful. The car was clean and performed as expected.

Good service, they upgraded my car when I arrive with the huge luggage.

Excellent service ! Love it

Efficient, friendly counter staff.

The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again

Excellent service from friendly and educated staff