United Kingdom Car Rentals

Easy to find in Belfast airport - great service . Easy drop off

Drop of at Heathrow late at night is not recommended as though the staff were helpful the service available is limited

We were given a car that hadn’t been properly checked and had illegal tyres and a slow puncture which led to very dangerous driving.

Disaster! 1 double charged for insurance 2 Being charged for damage we didn’t cause.

The people in both the pick up (Ben) and the drop off (didn't note his name) were very nice and helpful We got a nice car One minor issue: one of the brake lights in the rear did not work

very difficult to extend, when calling costumer service, no one picks up the call.

The service by MJ and Ephrain was brilliant. Happy people makes for happy customers.

Super efficient ! Thank yu Mrs Angelica

I had to wait and call twice for the operator at desk, because empty

Overall experience total disappointment. The worst location of all rental cars at LGW. Unfriendly staff, dishonest, pre-arranged claim of damage to the car. Falsified report. Looks like this false pre-arranged damage claim has been put in practice on regular basis. Unrealistic charge. A car rental company I will never use again and/or would never recommend to anyone.

excellent quick fast for foreign driver

We had to wait to get the car as the car reserved for us was not returned by the previous hirer in time. The Enterprise staff was courteous and arranged a car for us and gave as an upgraded car.

The car had gps and black box was not informed of this so was a little disappointed that I could only move at 70 miles an hour on the motorway overtaking lorries was a nightmare and middle lane hoggers

The road work were a pain in the ass both getting there to pick up and leaving back the car, but that’s beyond your control…

Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.

The attendants both at pick up and drop off were extremely nice and friendly .

Car adequate Serivice good Car NOT provide with full tank. Actually Empty Shortage of gas locally meant a stressful 45 mins after pick up looking for a gas station. This was not acceptable after a transatlantic flight with 5 tired people

Really helpful and friendly staff

Counter staff could have been friendly and more helpful

Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.

counter staff could not have been helpful practical and friendly, giving us great advice on where to go locally - advice that we followed and were pleased to have done so. Super straightforward on the dos and don'ts including the unique aspects of a Cornwall country lane. So far as I can see the price was way below other Penzance car hire.

Easy pleasant transaction

Drop off was a bit stressful and confusing.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

It was great.

My booking said GPS navigation would be provided, but this was not so. Tank was 7/8 filled although counter staff told me I had to return it with a full tank of petrol.

El depósito de la reserva me comentaron que me devolvían sobre la marcha y el Coche lo entregue el sábado a la 01:00 de la madrugada y aún no me han hecho el reembolso

Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation). Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”. Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu. Extérieur du véhicule sale au moment de la location (l intérieur était OK).

The whole process was really easy and the gentleman who served me when I picked up the car was so friendly and helpful. The car was as per my booking request and was clean and well maintained. The drop off was super easy and again, the gentleman that served me was very friendly and courteous.

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

The car was visually clean but stank of dog which was very off-putting

Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.

Great car. Better than expected. Helpful staff. The only problem was wrong information on where the pick up point was. Stated "In terminal" Not. It was near the long stay car park 15 minutes walk down the road in the cold weather.

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Car was great fir the money. Would never own one but it suited purpose..

Budget/Avis took an extra charge of 30 pound sterling by deducting from my credit card without noticing me the reason of such extra charge. This is not a good business practice --albeit little in amout. Because of this dishonesty and bad conduct in doing business, I think this is my last time of buying a service from Budget/Avis.

Green motion staff were very friendly and helpful

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

Great car and great experience, it was in a busy time but all staff were helpful and friendly

Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.

Good service

Seemless service from start to finish, would definitely use this company again

It was very trouble free

Counter staff very helpful although I did have to wait to be seen. Mobile unit in car park not very professional as hotel is closed at present.

Very friendly, helpful and speedy service.

Close to tram stop and airport. Efficient pickup and very efficient drop-off. Would recommend.

Customer service was excellent - very fast & efficient

Waiting time on collection was too long and meant standing in the cold. Office closed on drop off so no idea about deposit or fuel situation.

Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.