New Zealand Car Rentals

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.

Guys were fantastic and easy going. Will definitely use again

The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off

Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

Counter staff were very friendly and helpful.

EZU Duplicate charge my rental fee, after call to QEEQ customer service and EZU, got refund. But give me a bad experience and waste my time during travel.

Counter staff were fantastic, friendly and helpful, and although the Nissan Tiida was in very poor bodily condition (held together with tape in a particular place), it actually went well enough, but I honestly do feel it is time this car was pensioned off!!!

Struggled to find drop off point at queenstown airport, should have been told to drop off at Hertz counter

Older car but price was right

They tried to charge me another full day because I picked the car up half an hour early. What rubbish!! I didn't get a refund when I returned it 1.5 hours early.

Generally good experience with Europcar

Be great go have Key-Drop in the carpark.

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The staffs in Yes Rental were very friendly, helpful and very professional. Absolutely, appreciated the courtesy pick-up and drop-off to the airport.

All good

We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham

The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.

Very nice treatment when we picked up the car, we were upgraded to a Toyota RAV which is a little bigger than the one we booked.

Great car and very convenient airport shuttle.

Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!

It was a very spacious car and we enjoyed our trip as there was a good spacious car

No problems at all with the rental and the service received. I think the tyres on the vehicle need to be checked. When refuelling, I noticed they were a little bald.

Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.

Everything was perfect

The car suited our purpose very well. However there were some technical issues regarding the satnav, the radio and bluetooth.

Everything went smoothly. A staff member picked us up at the airport to rental car location

Car is relatively new and in good condition. Tyres were in good condition too, which is important due to the long drive.

Car was fine. Location was fine. Staff were polite enough but almost too relaxed. No sense of urgency. I just wanted to hurry them up a bit.

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

Everything went as smooth as possible.

Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.

Everything was great.

Superb service, staff, information and great little car.

The GO counter staff at pickup in Dunedin was professional, knowledgeable, and courteous.

I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars

Great car for the price

Professional And helpful at both ends. Only issue was sign posting at drop off as too easy to turn into wrong entrance and have to try and then round when you're in the way!

I didn't have to provide half of the information on your checklist. Not an issue for me but makes you wonder if it is up to date. There was a year in the material in the foot well by the brake. Not on the photo list given which seemed odd. I took my own photo but wasn't asked about it. But then on dropping off the car their appeared to be little interest from staff. In fact I could have just dropped key in a box. Again not really an issue for me as there were no issues.

Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.

1. Spacious 2. Not a saving fuel Car but it is expected 3. Easy to manage

Small but very efficient company

I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus. Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite. Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me. Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty. There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there. This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.

The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.

It was a great car great service

Car was lovely for what I needed

The car was 13 years old hail damage on roof poor condiiton paint faded just bad choice I should of not booked worst ive ever had ill never go through BRC again and it wasn't what I was ment to get just so poor the car wasn't even worth the money I paid to rent it you'd sell the thing 500 second hand

The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)

Very efficient