There are speed limits of 100 km/h on highways and 50 km/h in urban areas unless signs say otherwise.
With a territory as large as the United Kingdom but with only a population of 4.5 million inhabitants, New Zealand has always been a popular travel destination thanks to its beautiful and diverse natural sceneries. Here is a driving and rental guide we prepare especially for you aiming at helping you have a smooth road trip.
Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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May 25, 2022
Destination: Queenstown
The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.
View moreMay 24, 2022
Destination: Christchurch
car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs
View moreMay 19, 2022
Destination: Auckland
The car was is horrible condition with interior coverings peeling away. Will never use this company. Bad cars and bad classification of cars in model categories.
View moreMay 9, 2022
Destination: Wellington
I was expecting the smallest car, but had what I'd describe as a small SUV. It was easy to navigate city streets, roomy for my purposes and comfortable. Pick up and drop off were easy.
View moreApril 29, 2022
Destination: Queenstown
First time renting. All good
View moreApril 14, 2022
Destination: Greymouth
YES
View moreFebruary 24, 2022
Destination: Queenstown
Long wait to get vehicle. Motor not running smoothly, particularly on decent.
View moreFebruary 24, 2022
Destination: Queenstown
Have used EZU a couple times, good value for money and have had no issues
View moreJanuary 26, 2022
Destination: Auckland
excellent customer service!
View moreNovember 19, 2021
Destination: Christchurch
Perfectly suited to my day trip to Christchurch
View moreNovember 3, 2021
Destination: Auckland
The best company the best customer service
View moreOctober 7, 2021
Destination: Auckland
None
View moreOctober 5, 2021
Destination: Queenstown
Had an issue with the rear seat and we got another car promptly, was really great When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....
View moreAugust 20, 2021
Destination: Auckland
One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!
View moreAugust 6, 2021
Destination: Queenstown
Hi team, We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking. Regards, Margie Garcia and Karam Paul
View moreJuly 23, 2021
Destination: Dunedin
Exceeded expectations on all counts. Thanks so much!
View moreJune 2, 2021
Destination: Auckland
Yes, I was very pleased with the Toyota Yaris for the price I paid.
View moreApril 28, 2021
Destination: Christchurch
great value car ran great
View moreApril 27, 2021
Destination: Auckland
Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.
View moreApril 27, 2021
Destination: Auckland
Car met expectations and got me from A to B. You pay for what you get, but the staff were helpful and released my $500 deposit straight away.
View moreApril 24, 2021
Destination: Auckland
Car was good condition
View moreApril 23, 2021
Destination: Queenstown
Great service and car got upgraded to a more spacious one
View moreApril 21, 2021
Destination: Wellington
Expected a Nissan SUV, but was Suprised by a Bigger Mitsubishi SUV
View moreApril 20, 2021
Destination: Queenstown
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
View moreApril 17, 2021
Destination: Christchurch
I would like to share a constructive feedbacks as follows: 1. Counter check in staff The counter staff were awesome and nice, they informed us in advance that they're new, they did their best to follow all the written instructions to help with the pick up process. Behind us there were 3 other customers. But shame for Europcar, they should have some senior staff to assist the new staff to avoid long queue and complaints. 2. Full tank for the new renter Make sure to check the fuel meter when the previous renter return the car to make sure it's full tank. I I picked the car up with millage at 3679km (pic.#1) , just realized when I was travelling at 3772km - mileage left to travel 765km (pic.#2), it was just 3km away from airport that the fuel meter showed only 15 bars (full tank is 16 bars). For the clear details at 3777km when I pulled over to take another photo (pic.#3). I didn't bother to return to the counter to complaint as I had an appointment that I was late because of the long process. In the middle of the trip, I refuelled and it showed 16 bars on the fuel meter and millage left to travel 926km (pic.#4). From this only, I felt cheated as if only I took the vehicle full tank, I would have travelled another 161km. Another clear information (pic.#5) when I refuelled again at the Z-petrol station by Frankton Road in Queenstown before return the vehicle at Queenstown airport which only 2.5km away. Again, millage left to travel still 957km and not 765km as when I picked up. Thank you.
View moreApril 12, 2021
Destination: Greymouth
Staff were awesome and very helpful and the condition of the car was pretty excellent.
View moreApril 12, 2021
Destination: Queenstown
Car was neat and clean. It did meet the expecations.
View moreMarch 18, 2021
Destination: Queenstown
Very nice staff and helpful
View moreMarch 5, 2021
Destination: Queenstown
Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!
View moreDecember 24, 2020
Destination: Auckland
Lovely staff. Car had some nice touches like a phone holder and car charger with double USB ports, which I usually have to bring myself. Would definitely hire again x
View moreDecember 15, 2020
Destination: Queenstown
The car was impeccably maintained and very clean. It was however a 2007 model vehicle. I wasn’t aware of this during the booking process. No problem, but I would have preferred to have been aware of this.
View moreDecember 6, 2020
Destination: Auckland
We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.
View moreDecember 5, 2020
Destination: Queenstown
Yes, everything perfectly.
View moreDecember 4, 2020
Destination: Auckland
Car was old but fair value for the cost. Very friendly and helpful staff. Delay picking up while issue with another customer was dealt with by the sole staff member.
View moreDecember 4, 2020
Destination: Christchurch
Good
View moreNovember 29, 2020
Destination: Queenstown
The company didn’t have any Toyota Yaris (option I had booked) available and tried to give me a Nissan Tiida instead, I refuse it regarding its size and the lack of ISOFIX for my baby car seat, after a friendly discussion I agreed to have the Nissan Latio. Wouldn’t say it was a big issue. Just a little inconvenience that could be avoided with a better organization. I still recommend it if you need just a cheap rental option.
View moreNovember 26, 2020
Destination: Christchurch
Excellent all round
View moreNovember 19, 2020
Destination: Queenstown
Easy it was.
View moreNovember 14, 2020
Destination: Queenstown
Check in took much longer than expected but vehicle condition was good and we were upgraded at no extra charge
View moreOctober 29, 2020
Destination: Queenstown
The guys from Yes Rentals do their best to make rentals as quick as possible. The car was clean and tidy. We enjoyed the service provided by Yes Rentals.
View moreOctober 29, 2020
Destination: Christchurch
Long wait for pickup at airport. Then car was an older vehicle in poor condition.
View moreOctober 27, 2020
Destination: Auckland
Great rental car. Very new and clean. One of the best rental cars I have driven. Brilliant service as well by staff.
View moreOctober 11, 2020
Destination: Queenstown
It was such a nice car to travel, good services for both pickup and dropoff. The car made us feel comfortable along our road trip. Thank you.
View moreOctober 10, 2020
Destination: Auckland
Top Rental were first class. Easy and quick pick up and drop off at Auckland airport. Car was new and in excellent condition. Exceptional service.
View moreOctober 9, 2020
Destination: Queenstown
Great service and vehicle, will definitely use your site again.
View moreSeptember 14, 2020
Destination: Queenstown
We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office
View moreSeptember 13, 2020
Destination: Auckland
LOVE TOP RENTAL
View moreSeptember 12, 2020
Destination: Auckland
Staff is very good and helpfull. Thanks
View moreSeptember 12, 2020
Destination: Auckland
Amazingly quick pick up and drop off experience. Friendly and helpful staff. Nice car.
View moreSeptember 8, 2020
Destination: Christchurch
Didn’t get the specific car we ordered. Replacement vehicular had less space!
View more