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Last updated on: July 21, 2024
14 Rental Locations
Pickup
The Penang Airport store is located at the counter 5 counter (Car Rental) in terminal Penang airport. Please sign the Galaxy Asia Car to the airport counter according to the vehicle line. Please contact the store in advance if you want to pick up the car after operation hours. The extra charge (MYR80) will be charged by the staff at 19: 00-21: 59, and the extra charge (MYR150) will be charged at 22: 00-23: 59,(MYR250) will be charged at 00: 00-07: 59. The holidays are open for business. In order to return the car, please ask the staff in advance how to return the car. Hotline: +6017-821 3822 OR +6012-3680 117 OR +6012-3993822
Telephone
+60-178213822 / +60-123993822,+60-123680117
9.2/10 Excellent
400+ ratings, 2 reviews
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Pickup
After luggage collection, please proceed to Gate No.6, and staff from Suria Car Rental will help you on car rental agreement and you could get your car there. If you need any assistance, please call +6016-4823074
Telephone
006016-4823074
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
ARRIVAL HALL （MEET AND GREET SERVICE）
Telephone
+6010-2989403 / +6019-2799818
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
The location is located inside the airport, the staff will pick you up at your arrival time, please look out for the staff wearing the car company's clothing/holding the car company's logo sign.
Telephone
+60-146404040 / +60-189890800
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
The rental car company counter is located in the airport terminal, please walk directly to the counter to check in.
Telephone
60 4 6430208
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Serviced by Hertz Car Rentals.
Telephone
6037966700
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Telephone
+60 10 2989403
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
The location is inside Terminal. Turn right at the International Arrival Hall, go straight and you will see a lot of car rental company counters, and Kasina is the 4th counter. If you pick up the car our of hours, there will be extra charge and need to pay on arrival.
Telephone
+60-124382534 / +60-46447901
8.5/10 Very good
600+ ratings, 2 reviews
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Closed
Pickup
When you arrive at the airport, please call the branch for pick up
Telephone
+60 10 2989403
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
Avis Counter is in the arrival hall.
Telephone
04 643 9633 / 03 78800678
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Telephone
+604-6430208 / 00-1800181828
8.4/10 Very good
500+ ratings, 2 reviews
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Closed
Pickup
Call the staff upon touch down. After picking up the luggage, please proceed to the same floor Gate 6 and meet the staff. The opening hour is 9:00-18:00. If you plan to pick up the car out of hours, please set it up when placing an order. The price will include the out of hours pick up fee. If you need to delay picking up the car in case of an emergency, please contact the store staff in time. If the delay is later than 20:00, please communicate with the store staff to pick up the car at other time(will charge for service fee) or cancel the order. Customer Service: +6 012-6490332; Road Assistance:+6 012 5904207
Telephone
+60-126490332 / +60-125904207
6.6/10 Average
100+ ratings, 0 reviews
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Closed
Pickup
There will be an extra charge for out-of-office hour pick up.
Telephone
+6012-4677673 / +6017-7667673
6/10 Average
100+ ratings, 0 reviews
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Closed
Pickup
Upon your arrival, please call tel:+60102989403 for pick up.
Telephone
+60 10 2989403
ASIA CAR
8.4/10
Merge Car Rental
7.3/10
PARADISE
8.5/10
Kasina
9.6/10
Keddy by Europcar
9.1/10
AVIS
10.0/10
Shouqizuche
7.1/10
SURIA
9.3/10
Hertz
8.4/10
Europcar
8.5/10
Agtran
8.0/10
Hawk
8.6/10
MAYFLOWER
4.0/10
Big Thumb
9.4/10
PRIMA ODYSSEY
9.6/10
GREEN MATRIX
7.0/10
Reviewed: July 8, 2024
After six months, they still claim there's an unresolved traffic violation. There are many hidden issues, and I suspect they are causing trouble on purpose.
Reviewed: May 4, 2024
Avoid renting from a company called Galaxy Asia Car Central in Malaysia. This Chinese-owned rental company scams Chinese customers. I picked up the car in Penang and dropped it off in Kuala Lumpur. When I picked up the car, I recorded a video showing some scratches on the front left bumper. The staff told me I had full insurance, so no worries. However, when I returned the car at KLIA2, their inspection was extremely thorough, almost like a safety car scan. I've rented cars all over the world and have never seen such a meticulous inspection when returning a vehicle. The person even used a light to check the undercarriage. Is this not intended to extort money? They said there were new scratches on the front left bumper. I insisted I hadn't been in any accidents. They reviewed my video, stated that the scratches were new, and demanded payment. This infuriated me—isn't this daylight robbery? I argued that, even if I did cause the scratches, insurance should cover it. They replied that I need to pay upfront and would be refunded after the insurance claim. Another customer was experiencing the same issue at the same time, being told there were scratches on his car's undercarriage. This company specifically targets Chinese customers for extortion. After some phone calls, they reversed their stance, admitting it was their mistake and the damages were pre-existing. Since we were at Terminal 1 and the car was at Terminal 2, I asked for a shuttle service, but they refused, saying they don't offer that service and were not willing to help. This has been the worst car rental experience ever. I will never return to Malaysia.
Reviewed: May 4, 2024
Avoid renting from this company in Malaysia, called Galaxy Asia Car Central. Chinese car rental companies are all scams, and they bully Chinese customers. I picked up the car in Penang and returned it in Kuala Lumpur. I took a video of the car showing some scratches on the left front bumper when I picked it up. The staff said it doesn't matter since I had full insurance. When returning the car at Kuala Lumpur T2, the inspection was incredibly thorough, like a safety car scan. I've driven in many countries, but have never encountered such a meticulous return inspection. They even used a flashlight to check the undercarriage. It felt like a blatant scam. They claimed that there were new scratches on the left front bumper. I insisted it wasn't possible since I hadn't had any incidents. They checked my video and still claimed the scratches were new and demanded payment. I was furious, it felt like outright robbery. I told them even if it was my fault, the full insurance should cover it, and besides, I didn't cause those scratches. They insisted that I would have to pay first and get a refund after filing an insurance claim. Coincidentally, another car returned at the same time had the same issue with alleged new scratches on the undercarriage. This company clearly targets Chinese customers. In the end, since I had full insurance, they made a few calls and then said it was their mistake and the damage was originally there. We were at T1 terminal, but the car was at T2 and they refused to provide a drop service. Renting a car in Kuala Lumpur is the worst experience I have had worldwide. I will never come back to this country.
Reviewed: May 3, 2024
The service was very good, we could communicate in Mandarin throughout, and all the precautions were clearly explained.
Reviewed: July 14, 2024
First of all, it didn't match the description. The store is not in the airport; none of the car rental companies at the airport are this one. We had to call for the car to be delivered, and the person had a heavy accent. There was no sign as claimed. We scheduled the return for 7:20, but upon pick-up, they said 7:30. When returning, they asked us to park in a lot and gave us a card for parking, demanding an extra 20 MYR (I never encountered a car rental return that required us to pay for parking, and there was no mention of a return service fee). We parked at 7:35, and they claimed we were late, saying we should have returned the car at 7:00. Secondly, they didn't inform us that they provided a toll card, so we bought and recharged our own. Thirdly, we didn't eat durians in the car, we only ate at the stalls. It seems like they're just trying to charge us extra. Such an unreliable and non-compliant company; they recorded our credit card information, making us worried about potential fraud. Be cautious when choosing. We regret trying to save some money with this company, leading to a lot of worries afterward.
Reviewed: February 26, 2024
1/ Arrived at the airport at night and couldn't reach the car rental company at all! The car rental company claimed we canceled the order, but I had the rental confirmation in hand and couldn't find the car. Had to take a taxi to the hotel! Finally, the rental company contacted us and promised to deliver the car the next day. 2/ They clearly took a deposit from me, but the rental company said the deposit wasn't with them and was paid to the booking platform. They charged me 937 MYR and 1409 RMB. Planned to rent for 3 days (over 500 per day), but only rented for two days!
Reviewed: February 23, 2024
Very satisfied. Make sure to call the number provided in the system when you arrive at the airport. The arrival area has two levels; we usually exit the plane at the first floor and need to go up to the second floor to find gate 5. They prefer Visa cards without the UnionPay logo, but in practice, cards with the UnionPay logo work just as well. Overall, I am very satisfied. My basic English was not an issue as they use translation software to help you.
Reviewed: January 22, 2024
The service was good. Our flight arrived around 10:30 PM and they waited for us.
Reviewed: July 13, 2024
The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.
Reviewed: March 1, 2024
Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.
Reviewed: February 25, 2020
Almost perfect. Refuelling panel door was stuck. That was the only glitch.
Reviewed: February 8, 2020
A simple average car, but neat and clean. Car is able to start smoothly.
Reviewed: January 31, 2020
Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.
Reviewed: January 1, 2020
The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.
Reviewed: April 10, 2019
By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.
Reviewed: August 15, 2014
The service was fast and the car was in good condition.
Reviewed: June 26, 2024
The car was great and brand new. Euro is a trustworthy brand.
Reviewed: December 1, 2019
New car condition. Efficient drop off process. Price slightly on the high side.
Reviewed: May 5, 2014
The Avis staff at Penang Airport were great. They provided detailed explanations and the service was excellent. The car was also comfortable and clean.
Reviewed: May 23, 2024
Very disappointing experience. When issues arose with my booking on-site, Zuzuche did not assist in resolving them and pushed the responsibility onto me to deal with the store directly. Absolutely no service provided. Terrible!
Reviewed: December 2, 2023
Overall, it's acceptable, but returning the car is a bit complicated.
Reviewed: August 27, 2018
No queue, the car was driven directly to the arrival area, very quick to pick up.
Reviewed: March 13, 2024
This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!
Reviewed: December 22, 2022
Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.
Reviewed: October 8, 2019
The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!
Reviewed: May 13, 2019
I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.
Reviewed: March 14, 2019
staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.
Reviewed: January 4, 2024
It's a legitimate company with clear information about the contract and insurance. The car has 41,000 kilometers on it with numerous scratches and peeled paint, but the interior is fine and it doesn't affect driving.
Reviewed: February 15, 2020
Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.
Reviewed: November 19, 2019
Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.
Reviewed: October 24, 2022
Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.
Reviewed: February 20, 2020
So far everything is smooth and the process is simple.
Reviewed: September 10, 2019
Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.
Reviewed: July 29, 2019
Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.
Reviewed: February 17, 2019
Just like in Kuala Lumpur, had to wait for quite some time for someone to show up. About 15 minutes or so.
Reviewed: July 24, 2018
Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time
Reviewed: July 2, 2018
Like: clean, good condition of car, match the supply
Reviewed: June 28, 2018
Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off
Reviewed: December 29, 2017
Like: Staff were very efficient. Car was reasonably new and clean.
Reviewed: January 1, 2018
Like: It good for family and young children
Dislike: More better if can give free parking groupon
Reviewed: January 7, 2015
Punctual, polite and warm welcome. Felt comfortable with the reconfirmation SMS before arrival.
It takes up 64% of all car rentals. Top selected car types are: Small, Large, and Van.
* Based on all bookings from Penang Airport (PEN) for the last 30 days.
Lowest rental rates at the Penang Airport (PEN) is USD 38.53 on average, and can go up to USD 54 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Penang Airport (PEN).
* Based on the scheduled pickup time of all bookings from Penang Airport (PEN).
Most customers book a rental car from Penang Airport(PEN) for 2 days, showing a short-term journey is popular.
One-way car rentals take up nearly 3% of the total bookings at Penang Airport (PEN).
On average, Basic Protection costs USD 40.1 per day for Small, USD 57.41 for Large and USD 57.41 for Van.
Do You Know?
No.1 Source Country
Customers from Hong Kong(China) choose Penang Airport(PEN) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Singapore prefer more spacious car models like and Toyota Hiace.
Quite a Planner
Japan renters like to plan much more ahead, they usually make the online booking 90 days before pickup from the Penang Airport (PEN).
9.2/10 Excellent
500+ ratings, 2 reviews
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