13 Car Rental Brands at Penang Airport (PEN)

Reviewed: March 19, 2020

Good communication, clean and relatively low mileage car, recommended.

Reviewed: January 12, 2020

Overall was excellent, just the PIC was too defensive during explaining the car risk & liabilities. Maybe the PIC can be more relax so customer will not think too much on road risks.

Reviewed: November 30, 2019

Really helpful and honest lady. No additional charges. Free coupon. Even advise on where to park n also where theres toll. U can even buy touchngo card from them. So convenient. Would rent again from them when im there. Thanks

Reviewed: November 14, 2019

Great service, reasonable price.

Reviewed: October 28, 2019

Efficient!

Reviewed: February 25, 2020

Almost perfect. Refuelling panel door was stuck. That was the only glitch.

Reviewed: February 8, 2020

A simple average car, but neat and clean. Car is able to start smoothly.

Reviewed: January 31, 2020

Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.

Reviewed: January 31, 2020

I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport

Reviewed: January 24, 2020

The car was new and I love it... they upgraded me to a newer car, perfect.

Reviewed: February 20, 2020

So far everything is smooth and the process is simple.

Reviewed: September 14, 2019

Will visit this company again .

Reviewed: September 10, 2019

Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.

Reviewed: July 29, 2019

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

Reviewed: July 29, 2019

Great Service

Reviewed: February 15, 2020

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

Reviewed: November 19, 2019

Waiting time was ok, staff were friendly. Car was provided with good condition (9/10) and clean.

Reviewed: November 13, 2019

Easy to find. Helpful staff

Reviewed: September 15, 2019

Counter staff very friendly and helpfull.

Reviewed: July 21, 2019

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

Reviewed: January 1, 2020

The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.

Reviewed: April 10, 2019

By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.

Reviewed: December 1, 2019

New car condition

Reviewed: December 1, 2019

New car condition. Efficient drop off process. Price slightly on the high side.

Reviewed: September 12, 2019

The customer service was great and accommodating, the staff was kind enough to loan me his personal TAG card for the toll way!

Reviewed: August 30, 2019

This is the 2nd time I am using this service, it is excellent.

Reviewed: August 19, 2019

特になし。非常に親切に対応してもらえた。

Reviewed: November 21, 2019

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Reviewed: October 24, 2019

Can you make the deposit fee cheaper and more convenient ?

Reviewed: September 22, 2019

It was a good experience, the staff is very friendly in helping us in getting the car as well as returning the car.

Reviewed: August 20, 2019

Kind and friendly

Reviewed: November 29, 2019

The car was well kept and it is only 1-2 years old car. Good for 4 person

Reviewed: October 14, 2019

The AV system in the vehicle was not working..

Reviewed: March 21, 2019

Good Customer Services.

Reviewed: February 8, 2019

Rental car engine with weird noise and wiper was broken

Reviewed: February 2, 2019

confusion on pick up, long wait, language issues. Similarly on drop off, not there at agreed time, concerns on catching flight due to long wait and return of deposit, etc

Reviewed: October 8, 2019

The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!

Reviewed: May 13, 2019

I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.

Reviewed: March 14, 2019

staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.

Reviewed: July 24, 2018

Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time

Reviewed: July 2, 2018

Like: clean, good condition of car, match the supply

Reviewed: June 28, 2018

Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off

Reviewed: December 29, 2017

Like: Staff were very efficient. Car was reasonably new and clean.

Reviewed: October 20, 2017

Like: On the last day discovered the car had a dent at the back. Contacted the company and explained. They don't give ridiculous price for repair. Jus a small fee upon returning of vehicle. Overall experience excellent.

Reviewed: January 1, 2018

Like: It good for family and young children
Dislike: More better if can give free parking groupon