On arriving at the desk, the female advisor proceeded to tell me straight away that the car I had booked a 1 litre would not get us to the north of the island, despite the fact I had emailed EasyRentCars explaining where we were going. She then proceeded to tell us they only had a 1.6 diesel available at an extra cost of 55euros, she lied about the price of petrol. I agreed to the extra cost and gave her my credit card, which she was going to charge at 91 euros, I questioned the extra 36euros and she said it was the charge for picking up and dropping the car off at the airport. No mention of this on your website !. she then wanted a further 175euros for insurance, I explained I had purchased a policy to cover insurance which she dismissed and then proceeded to scaremonger me about falling rocks, scratches, damage to tyres and that I would have to sign a disclaimer if I didn't take it. I refused to take this and then she wanted to take my credit card and load 1400euros if the car got damaged. all the while bullying me in a very aggressive manner. I have worked in customer services for 40 years and I was appalled by her attitude, I cancelled the agreement as I wasn't prepared to pay a further 266euros. Fortunately, we found another company who couldn't do enough for us, charming, courteous, and didn't rip us off, I will recommend them to all my friends and via TripAdvisor I currently have almost 90,000 readers.
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