CAR RENTAL REVIEWS ON ROUTES AT CALGARY AIRPORT, YYC

Like: Everything was exactly as stated. No high pressure up selling. Courteous staff.
Dislike: Nothing.

It was fine. Took a dirty Jeep so we could have the experience we paid for.

Great car to ride, great service from the staff. Robert

Like: Good value, professional service, timely and courteous.
Dislike: Not in terminal

Great customer service. Friendly and informative. They told me to be careful as Alberta has speed cameras every where. So I very much appreciated that. No tickets for me.

On line booking was easy. I got what I expected.

Like: They didn’t have any Kia Rio’s available when I picked up, so was upgraded to an SUV which I was very happy about! The Jeep was in excellent condition with low mileage. Quick and friendly service. I ended up needing an extra day plus had to add another driver for that day, and this was done with no problem at all. No issues on returning the vehicle at all, as in they didn’t try to rip you off. I will definitely rent from them again next time I’m in Calgary.
Dislike: We had trouble finding the address. Probably because we were not paying as much attention as we should have! We put the unit # in Google maps instead of the correct address. Also I was looking for Easy Rent Cars which now I’m assuming is a 3rd party Next time I’ll know.

Best rental I’ve ever had. Very accommodating as we got there and didn’t have our sedan so they upgraded us to a Jeep for no extra charge.

The car was booked and paid for prior to the pick up. When I got there they had no record of the booking in their system. The service lady resolved the discrepancy satisfactorily. This was the second time in 3 months I used Routes and I used it the second time because of very good experience the first time and I would use them again.

Great vehicle, pricing, and customer service. It would have been helpful to have a snow brush in the car. I will definitely use their services again.

Like: Don’t let other reviews deter you from renting here at Routes based on location/proximity to airport. The location is plenty close to the airport, the value compared to other big name rental companies is excellent, and all the vehicles we saw and the one we drove are in excellent, super clean condition.
Dislike: Nothing

The company hold $500 from me and gave me the reason that in case I got any speeding tickets then they will adjust. After two days they still didn't release the holds. Which is very annoying.

Our car was broken in by breaking of a rear passenger window. Routes replacement and repair charge was ridiculous. Over $200 from estimates Plus they charged an administration fee of$50 apparently to fill out paperwork. Our insurance would not pay for the down time days or admin fees. Their “extra” insurance offered had a $1000 deductible. So nothing was covered. The extra fees after already being stolen from by the break in left a very bad feeling.

The car had a cracked window and the driver’s side sun shield’s mirror had fallen off. The car was great otherwise and we got a free upgrade. The counter staff were sarcastic and seemed to be judgmental upon pickup. At drop off the same people were present and they were much nicer.

Amazing price! Will definitely use again.

Like: Staffs were friendly and it took less then 10 min getting paper work done. They gave us a free upgrade.
Dislike: No

Routes seemed to be a local and very friendly run business. Simple and efficient car hire just what you want after a long haul flight.

Simple to use and at the right price.