CAR RENTAL REVIEWS ON EUROPCAR IN HOBART

Like: Customer service we excellent wasn’t pressured into to upselling or spending more all the options were explained clearly
Dislike: The car it self was in poor condition and wasn’t they much or a pleasure to drive

Like: Very efficient check out and return. Time taken on pick up to ensure that the gears, parking brake and fuel cap location were made clear. Great service

Requested a Mitsubishi ASX specific for its' size but got upgraded to an 7 seater Outlander 4WD. i normally love upgrades but not in this case. The car was too big for the narrow roads we intended to drive and most likely used more fuel than what the ASX would have done.

There was no explanation of the features of the car, on pickup in Hobart. Staff member at Launceston, where we called in and later dropped off the car was excellent. Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed. On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous. On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents. Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.

I had privilege of renting brand new car ( 35 miles on tachometer). Besides of 'no problem car', I specially appreciate most effective rent-desk of Europcar at Hobart International Airport - despite of them serving to several clients of arrived flights, and despite of us coming to the desk last, we were all sorted within just fractions of minutes, which is incredible. The same had happened at drop-off, when - while we were still around our car , sorting our own luggage - man from the Europcar was already with us and all was sorted with zero waiting time before we sorted even our own things. That was truly exceptional. Well done, Hobart Europcar!

Like: On arrival I decided the car which I had booked may not have been ideal. So I was able to rent a larger car no problem.

Like: Friendly staffs.

Worst experience ever.

The car was too big and drove like a barge.

KIA upgrade

Like: Fuss-free, easy to pick-up and drop-off.
Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.

Great company and service.

GPS did not work properly - counter staff arranged a no quibble refund.

Like: Fast spot on