CAR RENTAL REVIEWS ON ALAMO IN ATLANTA

Dislike: The staff questioning military status

Like: The ease of picking up the rental car by using that kiosk, made it a breeze. No lines no wait which was great.

Like: Good, new, low mileage vehicle
Dislike: Being offered upsell when a larger vehicle was to be offered anyway. Check out assistant added on an unwanted Sat Nav Device charge when exiting the car park. Only noticed this on my credit card statement during the holiday. Had the charge removed promptly on returning the car.

Very satisfied

The Alamo offline pick-up and return process is straightforward and the staff is friendly, with no cumbersome procedures. The high online ratings match the service we experienced. We booked a Chrysler 200 online but got a Nissan Altima; the young guy at the counter recommended a daily $6 upgrade.

Great service, very satisfied!

The car pickup was supposed to be at the Atlanta World of Coca-Cola, but the actual location turned out to be at a hotel in the city. After circling around trying to find the rental point based on the GPS directions, I had to call for assistance. The service representative, who had a very pleasant voice, informed me that the pickup was at the hotel's first floor. After checking my reservation, driver's license, and the rental company's translation document, she printed out the order and told me I needed to pay $300. I asked if I could pay by card, and she agreed without any hesitation. She didn't try to sell me any additional insurance. Since it was my first time driving abroad, she patiently walked me through the exterior check of the car. Concerned about the oil levels, I asked her to open the hood, and she did, confirming that everything was in perfect condition. We then moved to the interior, and she answered all my questions patiently. Overall, she was very nice.

Clearly tell the store staff that you do not want to purchase additional insurance.

Very satisfied, almost no queues.

Great service, easy check in, and I got to select my vehicle. All staff were extremely friendly. The worst part was the placement of the car rental services/difficulty getting there, at both the Atlanta airport and the Pensacola airports, however this is not a reflection on Alamo and its fantastic customer service as all other car rental services were in the same location.

Easy, simple process. All upgrade options there so no surprises at the price being paid at the desk on pickup.

Very satisfied, excellent service attitude

Like: The experience was seamless

This company offers low rates and has easily accessible locations.

Since the car exchange is done at the airport, it's convenient for those flying in, but not so much for those already at the airport. We found the Alamo company based on the signs, only to be told it was just a drop-off point, and the pickup point was elsewhere. We couldn't find the way to the pickup point, so we first returned the car at the Sixt company and then took the escalator to the pickup point. Since we had a lot of luggage, we borrowed a cart from the Alamo company. I have to say, their service was quite good. Maybe there aren't many people who come by car to rent a car like us, so we wasted a lot of time at the airport.