My comment is not directed at Alamo, I think that the car drop off point should be better sign posted at Munich airport, particularly just before you turn left off the road into the building.
Alamo rental experience was great Francesca was very friendly and helpful. When the car was found to be malfunctioning, she assisted in coordinating help.
About QEEQ:8.0/10
Booking platform was good, with the exception of applying a discount that was due for using the app. I never received the discount and have been added to marketing....
The staff were great and very helpful - spoke excellent English. Car was a Passat rather than a Skoda Superb - as Booked - they don't stock Skoda. Although I know the Skoda is bigger, the Passat worked out alright. The pick up and drop off were easy and staff were very helpful.
About QEEQ:9.0/10
Easy to book and great communication/updates up to the visit. Have used Easyrentcars before and will use again. Good value for money - better than going direct.
The car boot came with this metal bar that is as long as the width of the car. We had lots of luggage hence needed the space. In the end we had to put the metal bar in an awkward position. We wanted to leave with the rental site, they said we need to pay deposit if EUR500.. it’s strange and very weird.
“Good car, booking, drop off. Poor pickup. No email confirming car accepted with no issues on return”
About Alamo:7.0/10
A map showing where the car is located would really help we spent ages lookING for the car. Although my fault I was so busy looking up at numbers that I missed a step by the lifts and pushed my father in the wheelchair over the step (although it has a tape it is faded and if looking up is very easy to miss) and he fell out and banged his head.
Why does the alamo sector have a reverse numbering scheme to the rest of the whole parking lot.
Counter staff was exceptional. Car was great condition. The only way I could improve the situation is to have clear signs pointing to the parking location from the counter.
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