Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.
I would make it car rental company, over any other rental car company.
J.Parada
United States
Reviewed: Thu, Aug 16, 2018
About Routes:8.6/10
Like: Nice vehicles and awesome service. Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.
it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;
We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country.
The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire.
The brakes on the car were quite poor as well.
Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.
I waited 15-20 minutes at the airport for pickup and then 10 minutes over to Routes. I then had to wait there over an hour because there was only 1 representative. They overbooked and had no cars left so I was upgraded to a Jeep, however I had 120 mile drive to my final destination so the trip cost me more in fuel than it should have.
Like: Marlene was very informative and God is in our vehicle rather quickly Dislike: The only drawback was that it was not at the airport
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I would make it car rental company, over any other rental car company.
Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.
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View more >Dislike: The only drawback was that it was not at the airport