Satified with the rental

Hawk’s staff, mr Joe is very helpful and punctual, make our journey smooth and enjoyable. His service is excellent. Definitely will choose hawk again when come back to melacca.

Good platform and thanks for the good response and service after we book the car.

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

They could include options such as car seats in the total price.

Hawk is very accommodating in arranging the allowing me to leave the car at my hotel upon check out.

Like: Staff at Hawk is very friendly & accomodating

Like: The supervisor was quite friendly and was very helpful. He tried to accommodate as much as possible.
Dislike: The place to register was seriously HOT. There's no fan or etc thus making the process to register and all a very bad place to be at.