Wants you to waste money on printing everything out. Electronic copy not good enough newsflash its 2019 no need to chop trees down

Cancelled at counter as the counter staff was not really helpful. Suggested we either pay an additional GBP 50 for full insurance coverage or GBP 1400 will be blocked from card which she said would not be released based on past experience. Disastrous experience.

Poor quality car albeit it new, incomplete booking process requiring counter time, no pick up at the airport, phone number given by call centre was incorrect, ripped off as usual with car insurance, since paid twice.

portacabin was hard to find and shut when we arrived - were told that if we'd come any later we'd have been charged extra. Was upsold cover having being told that we risked large bills for any potential damage or extra mileage. Then read in paper that Gold Car polled a long way bottom of car hire companies - not suprised

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!