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+1-8007618913
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+44-1919179574
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From other countries or regions
+65-31585008
Live Chat Email Us Service Code: 8376769036

Not a disaster but very frustrating rental

Reviewed: Wed, Sep 11, 2019
About ACE: 6.7 /10
Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.
About QEEQ: 10.0 /10
Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on ACE in Canada

Jefee Jackson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sat, Sep 7, 2019
“Great experience”
About ACE: 10.0 /10
Car exceeded my needs
About QEEQ: 10.0 /10

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Wed, Aug 21, 2019
About ACE: 9.3 /10
Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur
About QEEQ: 8.0 /10

T.Baker

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Sun, Aug 18, 2019
“Long wait but overall good experience.”
About ACE: 8.3 /10
They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
About QEEQ: 8.0 /10
Cheapest price I could find.

Terrible Experience

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Jul 8, 2019
“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”
About ACE: 3.0 /10
I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.

B.Burke

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Mini Van | Dodge Grand Caravan or similar
Reviewed: Sat, Jul 28, 2018
“Good”
About ACE: 8.4 /10
Dislike: Was rented as pick up and drop off at airport. Drop off was quick but had to go to other location for pick up

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