About ACE: 8.4 /10
Dislike: Was rented as pick up and drop off at airport. Drop off was quick but had to go to other location for pick up
Reviewed: Sat, Jul 28, 2018
Mini Van | Dodge Grand Caravan or similar

Relevant Reviews on ACE in Canada

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Medium SUV | Toyota RAV4 or similar
“Trouble free”
About ACE: 9.0 /10
Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.
About QEEQ: 10.0 /10
Very easy to book. Thank you.
Reviewed: Wed, Aug 28, 2019


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Economy | Toyota Yaris 2 Doors or similar
“Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract”
About ACE: 7.0 /10
I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!
Reviewed: Tue, Aug 20, 2019


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Large SUV | Hyundai Santa Fe 7 Seats or similar
“Long wait but overall good experience.”
About ACE: 8.3 /10
They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
About QEEQ: 8.0 /10
Cheapest price I could find.
Reviewed: Sun, Aug 18, 2019

let's be fair

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Large SUV | Hyundai Santa Fe 7 Seats or similar
“Blamed us for car damage that we didn't do”
About ACE: 6.3 /10
We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.
About QEEQ: 8.0 /10
Reviewed: Sun, Aug 18, 2019

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Large SUV | Hyundai Santa Fe 7 Seats or similar
“Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV”
About ACE: 8.0 /10
Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.
Reviewed: Thu, Aug 8, 2019

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