Everything was nice and easy

Everything good, except that the car was barely cleaned

Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.

You initially get recorded messages when you phone the Tel # upon arrival to arrange airport transfer to the Rental pick up point, eventually you do get to speak with a Person. We were told that there was either a white or grey van at the Pick-up area, which was not true, tried on numerous attempts to phone back and speak with a person but was unable to get through. Eventually we were picked up and taken to the Agency, the Female agent said that we had not rented our vehicle direct from them, that we had use an other Rental Agency, after about 10 -15 minutes of dealing with this person she said that we would be given our vehicle in 2 minutes, after more than 20 minutes passed by she finally gave the Paperwork to a male employee and told him to take us to the vehicle. He requested that we inspect the vehicle and report any deficiencies, as the vehicle had just been washed, was very wet and parked in a dark location I express my concern that it was impossible to see whether there were scratches and dings so he noted my concern on the document. From when we first phoned to when we drove the vehicle off of the Agency lot it was well over an hour, considering the location was only about 5 -7 minutes from the pick up point that is an unacceptable waste of our time due mostly to the inefficiency of the female staff member that handled our rental.

The booking platform worked great

Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!