QEEQ
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Live Chat Email Us Service Code: 9481364341

Horrible experience with Ace rental car!

Reviewed: Sat, Jun 8, 2019
About ACE: 3.0 /10
Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.
About QEEQ: 10.0 /10
Very convenient to use, great app!
Economy | Kia Rio 2 Doors or similar

Relevant Reviews on ACE Los Angeles International Airport

Andrew Enders

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Economy | Kia Rio 2 Doors or similar
Reviewed: Thu, Nov 25, 2021
“disappointed. I should not have had to pay extra for my rental”
About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Thu, Aug 29, 2019
About ACE: 7.3 /10
I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.
About QEEQ: 10.0 /10
Great. Specifically the price drop protection

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Medium SUV | Kia Sportage or similar
Reviewed: Sat, Jul 20, 2019
About ACE: 4.7 /10
Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

T.Doye

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Economy | Kia Rio 2 Doors or similar
Reviewed: Fri, May 10, 2019
“Easy and great value!”
About ACE: 10.0 /10
The staff was very courteous and the vehicle exceeded my expectations.
About QEEQ: 10.0 /10

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Tue, Apr 30, 2019
“Horrible experience with ACE car rental!!!”
About ACE: 3.3 /10
Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.

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