QEEQ
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+1-8007618913
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+1-2897685366
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+44-1919179574
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+65-31585008
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+61-1800-984-975
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+49 6107 6353100
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00308 491 0209
From other countries or regions
+65-31585008
Live Chat Email Us Service Code: 2100690340
Reviewed: Sat, Jul 20, 2019
About ACE: 4.7 /10
Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.
Medium SUV | Kia Sportage or similar

Relevant Reviews on ACE Los Angeles International Airport

Jules

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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Wed, Sep 25, 2019
“Great”
About ACE: 9.0 /10
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
About QEEQ: 10.0 /10
Everything was easy, pricing was great.

H.Dominick

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Aug 21, 2019
“No hassle and quick release.”
About ACE: 9.3 /10
The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.
About QEEQ: 9.0 /10

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Tue, Apr 30, 2019
“Horrible experience with ACE car rental!!!”
About ACE: 3.3 /10
Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.

M.B.

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Mini Van | Chevrolet Express 11 Seats or similar
Reviewed: Sat, Apr 6, 2019
“It's ok if you don't mind the hassle”
About ACE: 8.0 /10
Don't like the long wait just to rent the car from an iPad. This technology is lame and they made me call my insurance company while the guy on the iPad listened to confirm I have coverage. Also, I have not gotten my deposit back and the department at the call center was closed. For about the same price I should have rented from one of the big name places. Oh, and I didn't get a printed receipt at return because I didn't want to have to wait in the line again. By the way, that van was pretty beat up and had 56000 miles on it.
About QEEQ: 8.0 /10

D.Norris

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Feb 2, 2019
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹

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