website and booking site slow and a bit frustrating

Horrible Chery vehicle. Worst car ever hired.

Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.

Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.

All good

Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed. During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.

I found this site very well priced compared to other website which provide similar car rent services. In-fact for the same car service provider EasyRentcars provide a much better price (including for Full-protection insurance which covers all the things). I have bookmarked the link to use it again.

Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.