Orlando Disney vacation

The Car ordered was not available but an upgrade was offered at no fee. Cars were clean and new. Did not like that contract had miles per day usage but routes charges .50 per mile over 200 not the contracted amount. Service at routes was less than ideal.

We called and went immediately to the exact pickup stop and sat within 10 feet of the sign for pickup. The pickup van never came. I called and they said that the van had broken down and then another van would be there in 10 minutes. No van appeared. I called again after 20 minutes and they said a van would be there within 10 minutes. No van appeared after 20 minutes. I called again and rechecked that we are at the correct place and they said a van would be there in 10 minutes. No van appeared and within 20 minutes I called again but they only had an answering machine. I continue to call until midnight and we finally left and got a car with no problem from thrifty Rent-A-Car right inside the airport.

This was a cluster mess. We wasted a half a day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, I requested i this was a cluster mess. We wasted a half day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, The vehicle they gave us was way too small, and not the Jeep we reserved , we request a larger vehicle they try to charge us for it , The lady at the counter said she cannot upgrade until the manager got back we come back in 2 to 3 hours , When we return there is a different gentleman there and he tried to take care of us because they were going to give us a little bit larger vehicle. But what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible charge but what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible Then come to find out that there was toll violations on that vehicle

Like: very professional and friendly staff
Dislike: none at this time

Like: Car ran smooth,comfortable,clean and great on gas! I will be renting another car in the future!!
Dislike: Nothing.