Enterprise Pick-up Experience was Dysfunctional

Spain

Reviewed: Fri, Jul 19, 2019

About Enterprise: 7.3 /10

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.

About QEEQ: 8.0 /10

Opel Astra image

Malaga Airport(AGP)

Compact | Opel Astra or similar

3-day rental

x2

Relevant Reviews on Enterprise in Spain

Violet Trollpoe

Spain

11-day rental

Reviewed: Wed, Jul 30, 2025

About Enterprise: 8.0 /10

Good vehicle condition and excellent service.

About QEEQ: 8.0 /10

Sandra Edison

Spain

7-day rental

Reviewed: Sat, Oct 5, 2024

About Enterprise: 10.0 /10

Very satisfied

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Clyde Zephaniah

Spain

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Reviewed: Thu, Oct 18, 2018

About Enterprise: 10.0 /10

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O.Brosnan

Spain

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7-day rental

Economy | Opel Corsa or similar

Santander Airport(SDR)

Reviewed: Wed, Aug 3, 2022

“Friendly staff, great car and good value.”

About Enterprise: 10.0 /10

The car was in great condition and very new. The counter staff was very helpful and efficient.

About QEEQ: 8.0 /10

N.Mbambi

Spain

x6
x2
x5
x4

4-day rental

Full Size Van | Mercedes-Benz V Class or similar

Madrid–Barajas Airport(MAD)

Reviewed: Tue, Aug 20, 2019

“The car was beautiful we were very happy with it the staff was very kind we were happy”

About Enterprise: 10.0 /10

It was a super car and they helped us very well

About QEEQ: 10.0 /10

It was very easy to book the car

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