Smooth and pleasant

The location of pick up and drop were not clear

They should list that airport fees are exorbitant and increase price by well over $100. Staff at the counter was VERY pushy on adding extras and really hassled me on adding unnecessary insurance options.

When I collected the vehicle at the counter I felt like I am dealing with a law enforcement officer!!! And when I returned the vehicle it took a while to get a receipt ... there was no one at the car return area, counter staff were busy ... I will try to avoid Dollar in the future.

Dollar staff were very good, however, they had been misinformed if the amount I had paid m, so had input manual override inchaeges

Easy and efficient - great value for miney

I rented the car based on your promised price of $55.18. When I got to the rental counter, the representative gave me a price of $80.55 for the same reservation I had made through you. I asked why the difference. Her response: taxes. I said taxes were included in the original reservation. When I refused to pay $80.55, she said she had no more cars and I was essentially stuck, just having completed a 24 hour trip, ending in Newark. So I took the car for $80.55 but am going to dispute the difference with my credit card company. When I returned the car and received an itemized receipt, it showed three separate amounts for various things like emergence road service, premium road service, etc. that I had never accepted, or even been asked to accept. The Dollar agent should be fired for her lies.