Excellent - very smooth experience at check in and check out

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

The store is located on the second floor of the DISCOVERY BAY building, diagonally across from the famous RED LOBSTER restaurant in Hawaii. The corner of the ground floor has a McDonald's, making it easy to find. Since my hotel was at the Hawaii Prince Hotel, it was only a 5-minute walk. The store had a single storefront with two staff members, and plenty of brochures available for self-service.

Loved being able to choose the car that suited us best when we got there and the drop off was so easy

Like: Good, friendly service and willing to help especially in a different country. They explained everything well and got us on our journey quickly. Email response to questions before the trip were so quick, I wondered if they’re awake 24 x 7!! Fabulous - will use them again. For Sure!
Dislike: I could not select the Exact vehicle I wanted from the Internet application.

Like: Fast, friendly, organized, efficient, professional, a pleasure to do business with!!
Dislike: Nothing!!! Will be our rental of choice now!!