Great experience

친절함에 감사드립니다.

빠른 도움에 감사 드립니다.

The Display of the car restarted again and again, so the navi could not be used as expected. (enter goal-location again and again).

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

The car was not the car I booked. Although new and in good condition, the auto-assist driving features drove me nuts, and I really didn't have the time or inclination to learn how to turn them off, if this was even possible.

When I returned the vehicle at AVIS Toronto in the city, the staff was very aggressive and unkind. I DO NOT recommend the AVIS Toronto service "161 Bay St Unit 140 BCE (Concourse Lvl), Toronto, Ontario, Canada- (B01)"