Overall a good car hire experience but let down by the car insurance process.

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.

Long wait at Verona airport on arrival, as 4 people in queue, and only 1 person working. We had prebooked, but had to wait behind people who had not. Appreciate it was Sunday evening, but Hertz had 2 people serving and no queue. Air con in pick up queue was not on or not working. Vehicle selected was a Peugeot 308 estate which has a 660L boot, but I was provided with a Fiat 500L which has a 455L boot - 205 litres less ? Appreciate vehicle make cannot be guaranteed, but how are these vehicles in the same class ? Offered a Volvo estate for another 140 EUR, but an equivalent size car or bigger should be offered at no extra cost. Return of vehicle much better. 2 people serving, and no queue. Process took less than 10 mins.

Easyrent was very good, easy to use, and cancel and re-book for a lower cost with vouchers and price variations. Got around £50 off the initial price booked many months ago.

Europcar have worst customer service ever, I had an emergency which I needed to speak to there pick up office but for a whole an hour they wouldn't pick up the phone, and so I had to go back to there office which took more than an hour and when I reached I asked why aren't you answering the phone they said there busy to answer phone and furthermore I was mistreated in a horrible way

Tout est positif, à l'exception d'une longue attente au comptoir où il faisait très chaud. La voiture super, même s'ils n'ont pas eu le temps de passer au lavage extérieur.

Réservation facile, pas de problèmes, ni de conflits entre la plateforme et le prestataire. Un prix competitif. Expérience à renouveler.

Like: The staff was extremely friendly at the pick up as well as the drop off. I did not spend over 15 mins (together) in both operations. They helped me quickly with my toddler car seat and gave me a brand new car I enjoyed very much. They have been helpful on all my questions and extremely fast on drop off (literally 2 minutes). I will definitely book them again and through EasyRentCars (I used a welcome discount and great rate on my full insurance).