Nightmare

I will be writing a formal complaint to you with regards to the customer desk of routes service in Orlando.However, after a long flight from the UK we were transferred to the routes centre by a shuttle. No problem, great service nice driver. After waiting for 30 minutes we were served by the most rude obnoxious man I have ever met. Tried to force sell us additions such as break down cover, toll passes and additional insurance. We refused all even though he had pre printed all in the form for us ready to sign! We explained in detail that we had already taken out additional insurance cover in the uk prior to our rental to cover the shortfall in basic cover provided. The man asked to see this certificate and even had the gall to continually say to us we must cancel it and take out the cover he could offer. Disgusting behaviour which left myself and my wife feel quite threatened. After reprinting the form not to include the items stated he proceeded to take us to the car. No explanation of features functions or refuelling procedure. A Brief walk around the car (in the dark) where I had to point out a scratch on the door and that was it!! He Didn’t even notify me of mileage or discuss existing level of fuel left in the tank to start with. The form I took away stated full even though it was only under a quarter of a tank full.... Another item to note, They also wanted full payment from us again even though we had already paid upfront all costs in January? we had to show evidence of this, (luckily we had bought the receipt you issued To us on purchase prepaid in the uk. Not a good start to our holiday which left us quite angry and distressed for a few days. We just had the nagging feeling we were being scammed by the man and we’re going to be hit with additional charges. This was added to after he blatantly watched me enter my credit card pin into the machine to pay the pending deposit. Disgusting.

Did not have any Van's available upgraded dodge Durango that was returned while waiting did not have time for them to clean. Needed more help van drivers Julio and Concetta friendly overall ok would have preferred airport pickup couldn't beat price. All things considered not bad

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

These people care care less and very rood and they game different car and also accident car. It’s very awkward. Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$ I felt very awkward situation. For pick up from airport waiting like 1 hr.

The pick up guys are NOT present in the airport unless the customer calls them up for pick-up, STRANGE ! I spent almost an hour waiting :( The car was shaky a bit when driving on highways.