Great car, unauthorized charges ruined experience

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

Got a better can than I booked which was great. Will use europcar again because of this

Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.

Easy process just need more information on deposits and security bonds

スバル　フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。 カーナビゲーションが慣れなくて、使いづらかった（日本でも新しい車では同じことだが）。

Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.