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Frustrating and painful but eventually OK

Reviewed: Thu, Nov 25, 2021
About Budget: 9.0 /10
Orlando Counter staff very good. Helpful without pushing additional insurance upgrade. Budget Customer Services poor, not helpful with late pick up issue and responding to first email sent taking no notice of latest or last email. Orlando manager excellent and resolved issue that customer service center could not manage to do. I have used Budget previously and will do so again. Highly recommended.
About QEEQ: 9.0 /10
Booking was easy. Issue with flight cancellation and late pick up (24hours later) not resolved. QEEQ and Budget Customer Services both said they could not resolve and to go back to the other party. Leaving me with having to cancel and rebook at a significantly higher last minute rate. A higher rate to lose one days rental and pay over twice the price for the convenience of a late booking. Not good. I will use QEEQ again as they did try their best
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Budget Orlando Airport


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Intermediate | Hyundai Elantra or similar
Reviewed: Fri, Aug 19, 2022
“Exhausting and very disappointing”
About Budget: 7.0 /10
Very long wait at desk counter staff very slow & surly only interested in hard sell of extras Declined everything only to find they still charged me nearly $200 for ins I didn’t want Never use Budget ahain
About QEEQ: 8.0 /10
Price drop worked for us


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Medium SUV | Ford Escape or similar
Reviewed: Mon, Apr 25, 2022
“Great price however the car quality poor.”
About Budget: 7.0 /10
The car was not very clean, had a cracked windscreen which we didn’t notice until the following morning. It also had no parcel shelf. When you collect a car at Orlando you do so in poorly light multi story car park. The car had done 44000 miles and wasn’t pleasant to drive. We have hired lots of cars in the USA from ALAMO, DOLLAR, AVIS & HERTZ and that was the worst.
About QEEQ: 10.0 /10
QEEQ was the cheapest platform and very easy to navigate.


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Apr 11, 2022
“Generally very good with the exception of trying to claim back the expense of purchasing a tyre”
About Budget: 10.0 /10
Waited over an hour to pick up car as they were so busy. We had to replace a tyre whilst using it. Customer service said to pay for it and claim back from returns desk - we were then informed that that wasn’t the correct way to have done it because we were from the UK, so they couldn’t do a refund at the time as they would need their main office staff to sort it out. So, at the moment we are $189 out of pocket awaiting a refund hopefully
About QEEQ: 10.0 /10
Booking with QEEQ was very easy and competitively priced especially with the diamond club


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Medium SUV | Ford Edge or similar
Reviewed: Tue, Dec 7, 2021
“Great experience”
About Budget: 10.0 /10
Got free upgrade to a mini van couldn’t fault my experience with QEEQ will definitely book with again.
About QEEQ: 10.0 /10
Price was a lot lower than booking direct will definitely give QEEQ the first opportunity to get my custom next time .


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Compact | Ford Focus or similar
Reviewed: Sun, Nov 21, 2021
“disappointing budget added unnecessary charges despite me telling them I had full insurance”
About Budget: 8.0 /10
Good until I read the fine detail after collecting the car. Without any discussion /agreement the desk person applied a charge of $9.95 per day for personal accident cover-which I had already purchased via QEEQ /AXA. My total charge was 165.20 including 99.5 USD for this insurance which I did not need /agree to - I am seeking a refund of this
About QEEQ: 10.0 /10

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