Frustrating and painful but eventually OK

About Budget: 9.0 /10
Orlando Counter staff very good. Helpful without pushing additional insurance upgrade. Budget Customer Services poor, not helpful with late pick up issue and responding to first email sent taking no notice of latest or last email. Orlando manager excellent and resolved issue that customer service center could not manage to do. I have used Budget previously and will do so again. Highly recommended.
About QEEQ: 9.0 /10
Booking was easy. Issue with flight cancellation and late pick up (24hours later) not resolved. QEEQ and Budget Customer Services both said they could not resolve and to go back to the other party. Leaving me with having to cancel and rebook at a significantly higher last minute rate. A higher rate to lose one days rental and pay over twice the price for the convenience of a late booking. Not good. I will use QEEQ again as they did try their best
Reviewed: Thu, Nov 25, 2021
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Budget Orlando Airport

S.Ward

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Compact | Ford Focus or similar
“disappointing budget added unnecessary charges despite me telling them I had full insurance”
About Budget: 8.0 /10
Good until I read the fine detail after collecting the car. Without any discussion /agreement the desk person applied a charge of $9.95 per day for personal accident cover-which I had already purchased via QEEQ /AXA. My total charge was 165.20 including 99.5 USD for this insurance which I did not need /agree to - I am seeking a refund of this
About QEEQ: 10.0 /10
Reviewed: Sun, Nov 21, 2021

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