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Rubbish, car below standard

Reviewed: Mon, May 30, 2022
About Budget: 3.0 /10
The car was not clean and damaged. I tried calling budget many times during my holiday, taking time out of my holiday time holding on the phone and getting no answer to notify them of all damage to the car . Emailed and no response. Received paperwork at drop off to say everything ok, and then on returning home checked my statement to see that I have been charged £211.00 Your help in this matter would be very much appreciated
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Our after sale team is working on your case now. Once there is any update, they will keep you informed. Thank you for your understanding and patience.
Compact | Ford Focus or similar

Relevant Reviews on Budget Orlando Airport


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Intermediate | Hyundai Elantra or similar
Reviewed: Fri, Aug 19, 2022
“Exhausting and very disappointing”
About Budget: 7.0 /10
Very long wait at desk counter staff very slow & surly only interested in hard sell of extras Declined everything only to find they still charged me nearly $200 for ins I didn’t want Never use Budget ahain
About QEEQ: 8.0 /10
Price drop worked for us


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Medium SUV | Ford Escape or similar
Reviewed: Mon, May 9, 2022
“The almost perfect car hire experience”
About Budget: 9.0 /10
The car was was brilliant. The sat nav helped immensely getting around Orlando, it even had the BudgerbCar rental drop off in its database.
About QEEQ: 10.0 /10
I will certainly use again. Great prices, very efficient app. Not sure I understood the deals, but happy with my price for the week.


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Apr 11, 2022
“Generally very good with the exception of trying to claim back the expense of purchasing a tyre”
About Budget: 10.0 /10
Waited over an hour to pick up car as they were so busy. We had to replace a tyre whilst using it. Customer service said to pay for it and claim back from returns desk - we were then informed that that wasn’t the correct way to have done it because we were from the UK, so they couldn’t do a refund at the time as they would need their main office staff to sort it out. So, at the moment we are $189 out of pocket awaiting a refund hopefully
About QEEQ: 10.0 /10
Booking with QEEQ was very easy and competitively priced especially with the diamond club


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Medium SUV | Ford Edge or similar
Reviewed: Tue, Dec 7, 2021
“Great experience”
About Budget: 10.0 /10
Got free upgrade to a mini van couldn’t fault my experience with QEEQ will definitely book with again.
About QEEQ: 10.0 /10
Price was a lot lower than booking direct will definitely give QEEQ the first opportunity to get my custom next time .


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Nov 25, 2021
“Frustrating and painful but eventually OK”
About Budget: 9.0 /10
Orlando Counter staff very good. Helpful without pushing additional insurance upgrade. Budget Customer Services poor, not helpful with late pick up issue and responding to first email sent taking no notice of latest or last email. Orlando manager excellent and resolved issue that customer service center could not manage to do. I have used Budget previously and will do so again. Highly recommended.
About QEEQ: 9.0 /10
Booking was easy. Issue with flight cancellation and late pick up (24hours later) not resolved. QEEQ and Budget Customer Services both said they could not resolve and to go back to the other party. Leaving me with having to cancel and rebook at a significantly higher last minute rate. A higher rate to lose one days rental and pay over twice the price for the convenience of a late booking. Not good. I will use QEEQ again as they did try their best

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