It was an easy and great booking. Very convenient and helpful. I got into an accident and needed a car fast. Everything worked out great! Thanks so much.

英語が出来ない私にも親切に対応して下さいました。 車をぶつけてしまい処理に伺った際もとても親切でした。 車両は清掃が行き届いており、走りも軽快で快適でした。 場所は空港から路面電車で30分くらいはかかります。 Googleマップのナビで簡単に辿り着く事が出来ます。 空港にもハーツがあるようですが価格が高い為、こちらの店舗を利用しました。 近くのホテルを予約した為、返却も大変便利でした。 また利用したいです。

The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.

Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.

The windshield wipers were old, the car smelled of cigarette smoke when I got in it and the tires didn’t seem to have a good grip on the wet roads