Diappointing

- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find. - It took a little while when we got to the office for them to get all my information in during the check-in process. - The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door. - Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic. - It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car. - They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back. - I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.

what car? after calling for "pick-up" from the Airport and actually begging some-one to pick my wife and I up, after 3 hours I finally had to rent from another rent-a-car so that I can get where WE were going.

The car was fine but it took forever to pick up the car. 1 person worked there. Extra fees were added in unexpectedly. I would never rent here again.

I was never told about mandatory fees you had to pay once you got there. I didn't need a sunpass but they charge $10 a day and if you have your own insurance they charge you $10 per day. No where during the booking process we're these mentioned.

Waited 45 minutes to be picked up. Car was not cleaned. It was filthy, with crumpled up fast food bags under the seats. Seats had tears and holes in them. Car was 3 years old with high milage, had not been maintained and had mechanical problems. They charge $10/day to NOT use their insurance. The company is not staffed full time, so we had to make an appointment to return the car. the rep showed up 1 hour late, so we sat in a lousy neighborhood, in the heat for an hour waiting for him. The reps English was poor, so it was very difficult to communicate.