I would never rent with you again.

The office location was off site from the airport but there were no signs about it at the airport with the other off site car rental vendors, and there was no shuttle. You have to call JC and have them pick you up. Also, you are forced to pay an additional $10 a day for the Sunpass Toll equipment, it is not optional. The price was very good though, and the customer service was as well.

I love Easyrentcars.com. It feels like a cheat code for getting the best deals.

Luis the counter person was very courteous friendly and professional

There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.

Waited 45 minutes to be picked up. Car was not cleaned. It was filthy, with crumpled up fast food bags under the seats. Seats had tears and holes in them. Car was 3 years old with high milage, had not been maintained and had mechanical problems. They charge $10/day to NOT use their insurance. The company is not staffed full time, so we had to make an appointment to return the car. the rep showed up 1 hour late, so we sat in a lousy neighborhood, in the heat for an hour waiting for him. The reps English was poor, so it was very difficult to communicate.

The only bad experience was I stated I was bringing the car back at 10am later decided to close to boarding and was there at 830am. But the mgr. was extremely helpful and the return went smoothly. Next time if I change the time I will call in advance also .They also returned the security deposit promptly and did not keep it a few days as other car companies. Will use easyrentcars.com in future and will recommend JC to others