I tried to call to explain how horrible my experience with reach rental was and the lady did nothing

About reach rental: 4.0 /10
The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.
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Reviewed: Fri, Mar 1, 2019
Medium SUV | Toyota RAV4 Model Guaranteed

Relevant Reviews on reach rental LOS ANGELES AIRPORT


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Special SUV | Jeep Wrangler Model Guaranteed
About reach rental: 10.0 /10
The original car we booked has issues so they upgraded us for free. Stand out service,
About QEEQ: 10.0 /10
Easy to book and great service.
Reviewed: Sat, Nov 2, 2019


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Medium SUV | Honda CR-V Model Guaranteed
About reach rental: 4.0 /10
Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people
About QEEQ: 8.0 /10
Reviewed: Mon, Sep 2, 2019


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Convertible | BMW 430i Cabrio Model Guaranteed
“Simply a bait and switch paid $566 for a convertible and was given an old bmw 5 seris hard top”
About reach rental: 4.7 /10
No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.
Reviewed: Tue, Apr 2, 2019


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Luxury | Mercedes-Benz Cla 250 Model Guaranteed
“Terrible is a understatement, the worse rental experience of my life”
About reach rental: 2.3 /10
Staring with the fact that there was not shuttle bus to the rental place, after finally contacting the local representative we were told that are booking was for the following day and we needed to pay for a additional day, after we said ok they charged us more than the online price, then we waited almost an hour to be pick up, when we arrived we were told that we have only 100 miles per day instead of unlimited as was stipulated online. We rented a "luxury" Mercedes Benz, however, the car was in a deplorable condition, smelled like cigarette smoke, scratched all over the place with less than a 1/4 tank of gas, when we asked if there was another car in better condition we were told by the manager named Cho to take it or leave it, so when we said to leave it the manager would not gave us a refund indicating that we needed to contact the online service, thus, without any other option we took the car. At time of return they gave us a different address, when we got there nobody was there to received the car, after calling the number they told us to wait so we waited for 30 min until the guy finally showed up, then there was an issue that there was not shuttle bus at that location and the guy will not take us to the closest station so we walked...bottom line worse rental experience of my life...I end up expending so much time waiting for a crappy, smoke smelling, scratched, no gas "luxury" car that I could not take anywhere cause of the limited miles plus additional charges from what was online.
Reviewed: Thu, Mar 14, 2019

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Luxury | BMW I8 Model Guaranteed
“It was an optimal value for the price you pay. Recommended!”
About reach rental: 8.3 /10
Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)
About QEEQ: 8.0 /10
Reviewed: Fri, Jan 25, 2019

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