CANBERRA CAR RENTAL REVIEWS

It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty

Car was excellent as I received an upgrade, check in process was immediate and efficient, excellent service.

All good

Have the car ready and not to wait for more than 10mins

Nice and easy overall pick-up 7 drop-off process

Nice, easy and practical. Fast reimbursement when applicable

We got a larger car than we expected and collecting it was straightforward. I'm from the UK, so driving on the left made things easy - never liked automatics though, doesn't feel like proper driving.

Just too disappointed with the snow mountain insurance coverage. We are forced to pay 6 days coverage instead of 1 day. It would be more fair to charge 3 days instead of 6 days charges!!

Excellent car, friendly staff, great price. Excellent experience

Convenient and easy to use.

Good

Good

Thrifty staff excellent Boot space not the best

Discussion to try easy rental again after 2yrs was a positive one , As last car that was rented. there was no car on pickup and money was not refunded as 24hrs notice was no given for cancellation (Hard to give notice when are standing at counter asking for the keys for a car that wasn’t there

The car was not completely clean when received by us. The was a very large dent and scratches on one panel that had not been repaired prior to our rental. The vehicle was an automatic and took a long time to change gears and would rev very high.

The booking process was good and easy.

Pour nos deux grandes valises, c’était un peu court en terme de volume.

Bon rapport qualité prix

Was a smooth pick up and drop off so easy! The car was clean, comfortable and great to drive, I had to call roadside support after a stone got stuck in the brakes and they were with me within an hour - great customer service

Very good service

Excellent

Pick up counter staff was great - friendly and helpful, she really make a difference.

I received too many emails and offers. I understand the purpose of them but they were too many.

I booked a Kia Rio, but when i got to the carpark i had been upgraded to a Peugeot...nice!! The agent at the Canberra Airport explained everything very clearly. She even advised that there was a drop off location at the Sydney International Airport, contrary to what i had been advised over the phone.

Booking was easy and cheaper than booking directly through the agent. Didn't get any price drop after that, but it was cheap anyway

Having no representative on the ground at Sydney InterNational airport wasn’t great. Took ages to work out what to do with the key and hand back the car as there were no instructions. Eventually someone came along from another car rental company and instructed us.

Waited almost 45 minutes for the car on pick up but got an upgrade as compensation so no complaints. Was told that there was no damage on the car when there was so had to email again after to show the company the obvious dent on the side of the car.

Very disappointed that the car was damaged on both sides, had no hub caps, and the brakes made a grinding sound when applied. As we were travelling in mountainous terrain, this was a worry. The vehicle had obviously been in an accident prior to our arrival. Also booked snow chains, but when we arrived we were told we could pick them up from Adaminaby - which was nowhere near Mt Selwyn and Tumut.

All was professional and easy