GENEVA CAR RENTAL REVIEWS

Good car - very happy

Easy to use - great app

Budget and avis share the same counters, all the Avid preferred went ahead of the budget customer. The process of renting the car was too long

All ok

Good

Always good!!

Needed to add CHF35 for secure free road-call from France. It was no expected in other car rentals also in Geneva and the car is to France

Car was great

Good price this time

Dans un premier temps l’upgrade proposer était plutôt un « downgrade » avec ce véhicule de type utilitaire . Après le partage de mon sentiment défavorable à ce downgrade, le staff m’a proposer une merveilleuse surprise et un véritable upgrade puisque nous sommes repartie avec une corvette luxueuse et moderne . Pour mon anniversaire ce jour là, l expérience a été fantastique et c’est ce genre de détail et ce staff adorable qui feront que je reprendrai Hertz la prochaine fois . Merci !!

Good good

Alot of car choice

I specifically asked for skoda octavia because of trunk space. When i got to the lot they gave me volvo v60 which didnt have enough trunk space. They insisted it has more than the octavia. It took a back and forth until i spotted an octavia available 1 HOUR later. They didn’t want to let me see the trunk space even just to compare. In the end they told me if i want to change cars, i can only take a bet on the octavia and change once, which i did and didnt regret. The counter and lot staffs at the geneva airport were completely unhelpful and useless. They chat and smoked all day. We spent 2 hours trying to get the skoda and trying to fit our luggages in the volvo that they originally gave us! These crazy people didnt adjust the return time so we basically lost 2 hrs of rental time. The baby seat is so bulky and was uncomfortable! They dont have good selections. The return location in Lugano airport was so hard to find. The counter staff was very half hearted helping us find the lot location. Europcar has very poor service.

It is a reliable company

Counter staff great. Upgraded car and included my son on the hire for no extra cost. Fast service at the desk.

Good app worked well.

V.good service! Always impressed and will keep using.

Perfection always

Everything was perfect, car was new and clean (last model)

It was geed experience

I thought we were going to get an old, 5-seat compact car. What we ended up with was a Nissan Qashqai SUV with leather seats, lots of room, and GPS navigation. Plus, the car had only 7,000km on it! So it was brand new! It was an excellent car and was great for driving in the mountains.

Very easy to book. It was the only website I found that was very transparent about the extra costs that could be added on.

Car was exactly as required, just a few extra notes to make with the staff of existing marks/scuffs etc and that was done with no hesitation

Drop off very easy and confirmed at the time no further damage had been incurred and fuel was full

The car had quite a few scratches, and we photographed them before we left as we thought we might get charged for them. There was no problem at drop off, and the chap told us the car was reaching the end of its useful life.

Perfect Car rental service

途中で、パワステが効かなくなり大変だった？。

Overall Europcar is great and the cars provided are amazing, the type of car, the ease of registration, every was nearly perfect. However my only negative comment is during departure from geneva, the staff at the counter at the parking did not help me in my baby chair at all, he just pointed at the chair which was outside the office and i had to carry it, assemble it in the car by myself without guidance so i have to figure it out while he was playing with his phone in the office. I am paying for that service and expected at least some sort of guidance and help to get it to my car. For all those driving parents out there they would know the hassle of figuring out different baby chairs and how to attach them to the seat. Other than that, the staff where i dropped off in Zurich was amazing, i did not get his name but well done to you sir!

The car reserved wasn’t available at the time of arrival, in addition I did an upgrade and pay the difference

Price is high