GLASGOW CAR RENTAL REVIEWS

Terrible company only out to scam customers. Avoid, avoid, avoid!

Easirent were excellent. They did a very thorough pre-rental check of the vehicle noting every scuff and Mark, which put me at ease. Clear, concise information from them and excellent service.

Lovely car and great staff

Great little deal , will use again , staff very helpful

I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating. One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.

See the comment about additional insurance - what a pain in the backside.

The car and team were wonderful. However I received no instructions on where the pick up point at Glasgow Airport was. This was not with the other hire car providers and away from the main terminal, requiring a shuttle that I was not informed about. Additionally there were no numbers for the Glasgow office itself, only a central office which was based in London. This made the pick up a little frustrating. Once located, the dropping off process was much smoother.

Booking with Easy car was very smooth

Beautiful car at reasonable price

Don't use this place. Seems like a scam. Refused my (perfectly good) Visa because it didn't have raised numbers. Then said they could use my debit card for 50 pounds more. This was a one day rental. Also, "green" angle seems totally fake.

The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.

The staff member who served me was new and it took us nearly an hour to get the car. They wanted a £1200 deposit unless I took out additional insurance and the manager (Solomon) would not accept my card as it was not embossed (it is from Starling - the no. 1 online bank), This was clearly just a ploy to make me take out additional insurance (£34 a day) in order to reduce the deposit to £400 (which I could pay from my debit card). During the extended period we were there I saw several people having similar issues. I paid for the enhanced insurance from you when I booked. I have my own car insurance and I have a stand alone car insurance policy specifically for rentals as I travel so frequently. Additional insurance is totally redundant. They are con artists.

No cars were available at booking time for myself or another customer. I was told to call ahead later that day or come back the next day. A higher class car was however, available for the customer behind me, by which time I had to leave with alternative transport. Couldn’t help but doubt that better cars were available but not offered even though it wasn’t the customers fault.

The pick-up/drop-off location is perfect, near the city centre but out of the worst traffic and easy to reach. If you are not used to the left-hand side driving as I am and plan a trip in the surroundings of Glasgow, you will appreciate it. Nice and friendly staff, modern and clean car, good price.

Easy to use, no problems at all.

Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...

I spoke with 2 different persons at Customer Services and both were extremely helpful and resolved my query promptly

Easy to book and competitive pricing.

We had a flat tire and had to make calls to four different agencies, starting with the rental site in Glasgow, before we got a new tire. It would have been much easier and faster if a spare tire was in the car. The kind gentleman who finally brought us a new tire said it was a frequent issue with rental cars.

Poor quality car albeit it new, incomplete booking process requiring counter time, no pick up at the airport, phone number given by call centre was incorrect, ripped off as usual with car insurance, since paid twice.

I was disappointed to find that Green Motion doesn’t even have any Passat wagons in its fleet - why base your bookings on a car you actually don’t have? The cost of adding a second driver was excessive. We were booking the car for 22 days, to charge nearly AU$400 for a second driver was straightforward gouging. Had I factored this cost into the rental I would probably gone to a different company. It was raining when we collected the car and continued to rain for several days so we could never really see if all the marks on the car were listed on the rental agreement. When returning the car the time taken to try to identify extra marks on the car was excessive. We really got the feeling you were simply looking for something to charge us extra for as we were aware that you had no intention of having any minor marks fixed. Luckily we had not damaged the car in any way and there were no problems that had not been put on the contract.

This company should not be allowed to operate in a civilised society when I went to collect the car with my driving licence credit card dvlc check code and also a printed copy of my endorsement record I was told I needed my passport and another form of ID with my address on it I said to the clerk that if he was refusing to give me a car could he please supply a written refusal he refused I asked him his name he also refused his colleague then involved himself in the conversation and started making racist remarks and lying that he was going to say i made disgusting racist remarks to his colleague at this point I left with no car and no compensation for monies already paid this company has cctv behind the counter so if you could get them to review this they will find they are employing animals the time I was in the office was approx 18.45 on Tuesday the 23/04/2019 I was left with no car and had to make my way home 60 miles and

Many comments yes! I arrived to pick up the car and I was told that as my credit cards were the non embossed variety (the new style ones) that they could not accept them. I did have one embossed card - Amex - but they did not accept that either. The manager told me he had been asking head office for a long time to accept these cards but they had not done so. Consequently I could not hire the car and I had to use taxis to get to and from the funeral. SO PLEASE WARN YOUR CUSTOMERS THAT IF THEY HAVE THE NEW STYLE CREDIT CARDS THEY WILL NOT BE ABLE TO HIRE FROM THIS COMPANY UNLESS THEY TAKE THE FULL INSURANCE FROM THEM (HOW CONVENIENT!)

The staff on counter and the driver of the shuttle bus were friendly on pick up but taciturn to the point of rudeness on the return.