The most important thing was the great personal service given by the staff, including the person who picked my up and the guys I met at the office. Unlike some other rental companies I dealt with before discovering Easirent everything was upfront and straightforward . I have hired from you a number of times in the past and I will certainly be doing so in the future. Easirent is my first choice whenever I look for car hire.
Signs to rental cars at Glasgow airport are small and confusing.There is no signage at all over the pick up building, nor arrows if arriving by car.Apparently that has to do with airport.
“Such a rip off. This company are a con- marketing as low budget but adding ridiculour charges.”
About Easirent:6.7/10
I'd never use them again, always stick with the more reputable companies. They were quite shady when I entered the office- closing the door while they spoke to each customer individually for example and turned out to be £40 more expensive for a day hire than the other companies that looked more expensive initially. This is because they have a 100 mile a day limit, after that you pay .30p per mile. They also block £1600 for car damage and fuel- my cc limit isn't that high so I had to pay a minimum of £37 to reduce it. Never had to do that with any other company, and I hire cars a lot. Also found out that the workers get commission on everything including damage to your car so they're highly motivated to charge you more in any way they can. I heard that in their training they are told- get the ones off the plane, they're too tired to make good decisions and tell them they need things they strictly don't. So terrible company, all of that really spoiled the beginning and end of an otherwise lovely day trip.
“Easy to book, very pushy sales pitch, bit of scaremongering for insurance products”
About Easirent:8.3/10
Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.
The car was not a caddy but was the equivalent. The insurance, which is not really an optional extra, unless you are happy to pay the ridiculous excess fee, was also £20 per day, making the overall price absolutely overpriced. It should be included in the price really, buy I don’t expect this feedback will make the slightest difference to their policies. The customer is always going to pay out over the odds as competition in this market does not favour the customer but the businesses.
“Excellent price for a clean car near Airport, but retrieved coming from downtown”
About Easirent:10.0/10
All worked out well. Surprisingly so, as the car was ridiculously inexpensive.
One caution: We did not ride their shuttle to and from AP. We took Uber from downtown to this place, as downtown rentals were almost 10x this price. On returning no uber was available but Easirent called us a cab which arrived in a few minutes. The charge back to downtown was same as Uber.
I would do this again in a minute...
About QEEQ:10.0/10
All was great, including the all-inclusive insurance package that was similarly cheap.
Car was great value. Personally no issues, however many other customers had multiple issues and at one point counter staff were shouting st another customer.
I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.
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