The most horrific experience of my life

This company should not be allowed to operate in a civilised society when I went to collect the car with my driving licence credit card dvlc check code and also a printed copy of my endorsement record I was told I needed my passport and another form of ID with my address on it I said to the clerk that if he was refusing to give me a car could he please supply a written refusal he refused I asked him his name he also refused his colleague then involved himself in the conversation and started making racist remarks and lying that he was going to say i made disgusting racist remarks to his colleague at this point I left with no car and no compensation for monies already paid this company has cctv behind the counter so if you could get them to review this they will find they are employing animals the time I was in the office was approx 18.45 on Tuesday the 23/04/2019 I was left with no car and had to make my way home 60 miles and