BIRMINGHAM CAR RENTAL REVIEWS

Katie at Birmingham airport was fantastic. Katie was hospitable, provided great options, helped with all ours queries with a fun and positive disposition. The return was concerning because the details in the system were incorrect and the insurance deposit hold was not released from our Cr card causing problems with purchases in other shops.

I presented full insurance for excess and yet was still obliged to block 1500 from my credit card. In other rentals I have not had to block this which is one reason that I have taken out that insurance. I was not pleased. When dropping off the car I waited 40 mins for the shuttle bus to take me to the terminal. I and two other clients had to ask 3 times for the staff to ring the shuttle and chase it up. The staff were helpful but you really need to have a better relationship with your shuttle bus provider. It is very stressful to be waiting 40 mins for the shuttle when you have a plane to catch.

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

Car was bit under power I felt. It was Vauxhall Mokka. I had booked Astra but got bigger Mokka. Space is better in Mokka but power is less - it didn't pickup on 2nd gear, I had to come to 1st gear always. Otherwise good experience.

Totally ripped off. On return, they pointed to tiny (2-3mm) stonechip in the windscreen and charged £135 for damage, despite my insistence that this hadn't happened during my rental. On returning home I was able to view the original condition report in better light and could see this chip was actually already marked on the sheet. But despite sending them proof of this, they refused to refund the damage charge. I can only conclude that they are purposely operating a business model based on insurance fraud and ripping off customers. AVOID AT ALL COSTS!

Staff very friendly, car was excellent for my purpose and will be back for a seventh time with them very soon. No need for staff to upsell the insurance as I'd already purchased it online.

Price dropped by £9 on my £80 booking so a great saving. Easy app to use. Will be back.

Once again I was more than happy with green motion. Service, friendly helpful staff, virtually new car etc. were excellent. Will continue to use them.

Once again easyrentcars.com got me a bargain for car hire. I will definitely use them again.

Best staff in the UK.

Difficult to find. Poorly sign posted. On return staff member rude & dismissive. Problem with car & despite assurances that someone would contact this did not happen. Even after email. Outrageous cost to (supposedly) repair of a superficial mark. Only discovered after this incident that the company has been investigated for same. Would neither recommend nor return to these cowboys.

Car is not in a convenient location. Car was dirty. Car had lots of damage. Was charged for a scuffed alloy which I didn’t do - they are scam artists with the damage reports. Charged ludicrous fee of £200 for one inch scratch. Avoid.

The lady at checkin is an asset to you and clearly enjoys what she does.

Great value and so straightforward.

Car was upgraded from manual fiat 500 to an automatic Volvo. Great car but it smelled of stale smoke which was so strong! I had to drive with all the windows open for the entire weekend which was a work trip. All my luggage stank, as did I! Staff were helpful, friendly and polite. The car hire charge was £20 for 5 days so it was total value for money but I doubt i'll use Green Motion again. The value for money wasn't worth the worry and stinking of smoke all weekend.

Quick and easy.

The car was great, much bigger and new!! Looked showroom perfect and staff were very helpful.

Easy and smooth process

She’s was so racist with me

Local de escritório diferente de park Muito ruim

I booked a compact car and no compact cars where available, so instead of giving me an upgrade they downgraded me to a smaller car. The attendant who Checked me out wasn’t friendly and he didn’t even apologize for Downgrading me and giving me a car cheaper than what I paid for

Car exceeded expections. However staff are really slow in processing the papers. I guess they need to upgrade their systems

Nice cars

Best App

Very helpful desk staff when I called to confirm and with my questions about deposits. They got everything processed quickly and took note of car damage without prompting

Yo overcharge me for rental Yo made me pay extra 20 for fuel at the end even tho I returned it how I received it