BIRMINGHAM CAR RENTAL REVIEWS

I have booked with Green Motion twice now - never again. The only rental company to ask for proof of address document - drivers licence is not enough. Staff are surly and do not seem to care. Phone numbers are supplied - but do not work or are never answered. Never again.

Excellent Service

Excellent

Helpful staff, and nice upgrade as car booked wasn’t available

Pickup was delayed by 1hr, counter staff not good at customer service. Rest was fine, best rates so far received.

Bit expensive once you add unlimited miles. Dodgy petrol metre so ended up spending extra 10 quid cause it wasnt full at pick up.

All good

EasyRentCars it’s excellent service

Overall it was good but drop off location was not shown properly on map. No one picked call too.

I did not pick the car up as the counter staff did not know where the car was and expected it to take around 45mins to find and bring the car over to the airport.

Good value for money, good cars, staff demotivated and generally unhelpful. They usuallly don't pick up their phone.

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.

I would use this service again.

All good

All good

Would have liked proof my £1,500 deposit would be returned to my credit card and it should be returned instantly, it was taken instantly!

Taking too long to release the credit back to credit card. Bank says it’s up to the company and green motion keep saying it’s up to your bank . Greenmotion says it takes up to 7 days to release the credit back. I don’t understand the delay

Greenmotion are not customer friendly. They will never accompany any requests to satisfy customer preferences, even if you are a returning customer.

Price protector saved me about 10% of the original hire amount. I am always satisfied with Easyrentcars.com

Average

Excellent

Good value vehicle

Excellent

Good value vehicle

Outstanding service

Average customer service

Outstanding

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Satisfied