“Your staff at the Birmingham depot were working flat out but remaind utterly charming...”
About Easirent:7.3/10
The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best
About QEEQ:10.0/10
It was exactly as shown but I hadn’t read the small print about the damage deposit.
“This is the second time I have used you .. came back because your people are brilliant Raheel was gr”
About Easirent:10.0/10
The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you
About QEEQ:10.0/10
All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .
Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him.
Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.
The staff are friendly, but had to wait for quiet long. I am not disappointed this time as they offered me a free upgrade. Probably my booked car category was not available..
“The car was not in great condition, there were a number of bumps, dints and scratches on the outside”
About Easirent:7.3/10
We waited 25mins at the airport to be collected which is a little longer than expected, the office seemed under staffed as staff were running around dealing with lots of customers at once. There was hardly any petrol in the car in collection, just one bar, it would have been helpful if it was full and we could return full.
Car (Peugeot 3008) was excellent and really nicely spec'd. Counter staff at pick up were not overly friendly and at pickup noon existent and i had top seek them out. They didn't even inspect car out give me my return paperwork to sign.
would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads
“Happy with EasyRentCars, not happy with Europcar.”
About Europcar:6.8/10
I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.
About QEEQ:10.0/10
Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.
The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.
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