TENERIFE CAR RENTAL REVIEWS

Easy going, good communication, the only little problem is the meeting point at Tenerife North Airport isn't the easiest to find, but everything turned out well after that.

Horrible, never again. I was pushed into purchasing an insurance worth several hundred euros because I was a female traveling alone-- the gentleman next to me picked up his car without insurance no problems.

The rental company charge me at the desk extra fee for a full fuel tank. I don't know why because I booked fuel option full and pay in advance. So I pay for this option twice.

It is confusing that the car rental company is "ACE" everywhere in your material, but in reality si RhodiumCar.

Definitely exceeded my expectations,I got an upgrade to a CABRIO VW BEETLE as they had no mini,s,the desk staff were very professional and helpful .

Lamentable atención de uno de los empleados de recepción, cuyas agresivas técnicas de persuasión comercial para vender un nuevo seguro de todo riesgo (ya disponía de ese servicio contratado), provocó la disconformidad y reproche incluso de otros clientes que aguardaban su turno para recepcionar otro vehículo. Sin embargo, la atención recibida por el personal que debía entregar y recepcionar el vehículo en la devolución fue completamente distinta, muy atentos, mostrándose muy atentos e informándonos cordialmente de todas las dudas que les planteamos.

Muy buena experiencia

Car had a number of marks on it despite it having been recorded as having no marks on it upon collection of the vehicle. We chose this firm for the full to full fuel policy which we followed, but hidden in the terms and conditions was a 19 euro fuel policy automatic fee. This is always charged regardless of you bringing the car back full of fuel. You may as well just add that to the original booking fee. It’s sad that we still have to battle hidden charges in this day and age.

No issues. Great service.

V easy collection and drop off process. Car was comfortable and economical.

Booking was easy and efficient. Having all the details on the app makes life simpler.

Bue noches, Tengo problem con Europcar para el impacto que se ve con dificultad en las fotos

The only criticism I have is the car lacked power/ under preformed for its size.

Very good value

Car was fine. Very disappointed about the extra charge.

Off site location.

The car exceed my expectation. The booking process at the counter was easy. Just need clear sign where to get the pick up area at the airport because the representative waited at 2nd basement. It took a while to ask around.

The full insurance recommendation was a very good deal. The rental rate was very good.

nos puesimos en contacto con la empresa orlando.com y con un seguro a todo riesgo, mejoramos el coche solicitado, así como le lugar de devolución que también abonamos aparte, y que en la web de petición no podíamos determinar

Habiamos reservado un Fortwo, al llegar nos lo cambiaron por un Hyundai I10 y al final nos entregaron un Fiat 500 con 50.000 Kms. Nos hicieron firmar una fianzade 1.209 euros que ya nos han devuelto y otrocargo de10,80 euros en concepto de upgrade y cargo de oficina mas impuestos, cosa que no se nos habia advertido en ningun momento.

They asked for too much bail, I had to pay more than agreed I was charged for cleaning the car. Never happened!!!!

Id like to have my refund because I didn’t take the car, The receptionist came up with lots of fees and also he ask me for £1.000 for deposit, but online the info was totally different ($300 to $500). I paid for extra insurance and he was asking again for more payments!

Very good service as usual.

Overall, the booking was fine and the price was great. However, the location of the shuttle bus at the airport was impossible to find as there was no signage or similar. The instructions on the rental voucher were not sufficient. The AVIS contact number on the voucher was not active at the time of pick-up. I had to take a taxi to get to the pick-up location.

Good services

Great service, the employee was very friendly and helpful

All good, happy with your service :)