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Last updated on: August 6, 2020
32Rental Locations
12Airport Locations
Map View of Car Rental Locations in Cancun
ADOCAR
6.1/10
Budget
8.6/10
Alamo
8.8/10
MEX
7.3/10
Hertz
7.7/10
America Car Rental
7.0/10
National
5.8/10
AVIS
8.6/10
Thrifty
7.2/10
CARFLEX
10.0/10
Dollar
7.2/10
Europcar
7.6/10
Reviewed: February 19, 2019
The only problem I had was with the 3rd party insurance since I was led to believe that it was included but at the counter I was told I had to pay an additional $20 per day.
Reviewed: March 4, 2020
BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.
Reviewed: March 20, 2019
Had to purchase extra third party insurance as my insurance wasn’t recognized - not pleased with value. One Alamo personnel backed one rental car into another!
Reviewed: August 16, 2019
The didn't have any small SUVs, much less my Jeep Wrangler
Reviewed: August 15, 2019
The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.
Reviewed: February 16, 2020
Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
Reviewed: October 5, 2019
My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.
Reviewed: July 30, 2019
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
Reviewed: July 29, 2019
The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive. Worst service
Reviewed: March 3, 2020
Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers
Reviewed: January 14, 2020
Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.
Reviewed: January 6, 2020
Hertz Invoice me at drop off 791.63 US$ (16379 MXD) instead of 687.67 US$ as agreed with tour services. I paid 103.87 US$ more as agrred at the reservation.
Reviewed: March 2, 2020
Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.
Reviewed: December 30, 2019
Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz
Reviewed: August 15, 2019
Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.
Reviewed: September 24, 2019
La camioneta rentada bien, en buenas condiciones para viajar sin problemas. El proceso en AVIS es bastante ágil.
Reviewed: November 21, 2019
Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.
Reviewed: April 22, 2020
They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental
Reviewed: January 26, 2020
We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.
Reviewed: November 1, 2019
Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.
Reviewed: February 23, 2020
The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.
Reviewed: November 14, 2019
The price don't was the same in the rental was more high than expected
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