LONDON LUTON AIRPORT CAR RENTAL REVIEWS

Like: We were over visiting family.

Car wasnt clean. Staff were helpful and professional

Shambolic. Watched three people infront of me being ripped off. They were desperate for a car, and had to pay an extra £45 per day to take out the excess cover. I wasn't desperate, so when they tried it with me, I had to walk out. You pay for what you get. It looks cheap, but they Will rip you off.

Gabriel and other black gentleman both excellent ambassadors for the front desk. Spent more than I wanted checking in, but this was mainly down to inaccuarate information on booking.

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.

Awful

car did not exceed expectations. counter staff were efficient

Car was just ok. Khalid and Chai at the Easirent desk were both friendly, very helpful and professional.

Waited about an hour to be served so was late for my work. Car was dirty as pressure washer was not working so it was difficult to check condition of the vehicle. The previous renter obviously was a smoker as there was ash over the windows. A very poor attempt at cleaning the vehicle and an absolutely terrible amount of time waiting to be served. I won’t use this company again

The car that i ordered was not available. i was offered an "upgrade" - pick up track.... poor choice. poor condition, broken tail light. got a feeling that the only thing that this company is looking for are ways to make me spend more money (super expensive additional insurance, paiud 100 pounds to rent to kids boosters), etc.

Could not find booking office, when did find they were looking £1250 in cash as deposit case of damages as I did not have this I give £150 deposit plus paid extra £36 per day plus extra £45 to change drive name. Got out to car was giving it in the red and flashing as petrol was so low was stressed as didn't know way to find a garage at this stage and my autism son was having panic attack.. Also returned car tuesday and still awaiting deposit to be rein burst into my account!!

Nothing could be done better counter staff and staff who prep vehicles are always helpful and kind.

As the name implies, Easirent was easy to deal with. The price is good the service is good. I will be using them again.

They are utterly useless and ridiculously terrible

The guy was helpful especially when showing me round the car. The car was perfect for the journey I had to make.

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and

Excellent staff who made it a quicky and easy process - Kingston was a true professional as was the fella who helped me check the car outside. My only low score was the cleaniness. IT was perfect throughout exceot for the in the cup holder under the radio there was some spillage so it was filthy wth some stikcy drink grime.