Apart from the fact that I received an update to the upper category as soon as I arrived at Centauro front desk (no extra cost), the car was a BRAND NEW Fiat Panda with 900 km on the clock.
The service was excellent from both the mini van driver that took me to the pick up station (less than one minute from Heraklion Airport) and the sweet lady that arranged everything at the front desk.
Would definitely recommend hiring from this car hire company. Brand new fleet at unbelievable prices.
Voiture avec 143000 km, voiture sale à l’interieur, les freins sautaient, l’alignement n’était pas adéquat, la voiture tirait vers la gauche.
Nous avons été déçu.
Car was great value, so basic (but not expecting a Royce Royce!) Clean, enough power in the engine, did the job. (One issue that may have turned into a problem - the starter was a bit unpredictable, but always got the car going eventually - told Surprice on returning the vehicle.
About QEEQ:8.0/10
Smooth booking process - price comparator kicked in to discount further, which was great!
Voiture livrée avec voyant de charge de batterie en alerte voyant rouge (jusque là on peu comprendre) mais il a fallu négocier pour une autre voiture avec insistance et subir des explications incohérentes du type "c'est normal la voiture est neuve", "elle reste parquée parfois longtemps" ... toujours agréable de se faire prendre pour un imbécile ! Après une deuxième heure d'attente nous avons pu obtenir un autre véhicule. Comme annoncé sur la plate forme on nous à proposer une assurance supplémentaire correspondant à 4 fois le prix de la location.
“They didnt wait for us at the airport like promised. We had to call them and waited over 40 minutes.”
About Centauro:7.0/10
The car was great.
We paid twise on gas because they charged us in the begining and didnt return the money at the end eventhoue we put gas in the same amount of money .(40 €)
the babychair was dirty and needed to be cleaned, the car wasnt a new one and engine management light and oil light kept flashing on and off, worrying especially when in a foreign country and no idea how to speak the local language. also there was many additions to the price quoted that pushed the cost way too high. also no directions and was not easy to find the site.
Car was old and various things did not work well. Passenger seatbelt did not tension, central locking did not work, and made a noise when cornering to the right.
Worst car I have ever rented
We were upgraded to a larger car. It was dark so we could not check the bodywork with confidence, so checked it the next day in daylight and found minor dents from previous users. I photographed them and sent them to Surprice who replied promptly with thanks and confirmation that we would not be affected.
Upon return, staff were gushingly helpful and pleasant.
A positive contribution to the holiday experience.
Navette à notre arrivée à l’aeroprt Nous conduisant au centre de location en 5 minutes.
Par contre au comptoir on a essayé de nous vendre une assurance supplémentaire à 150€ pour éviter la caution à 1000€, les 242€ en cas de rayure, 100€ d’appel téléphonique en cas d’assistance, 142€ si le plein de carburant n’est pas fait.
Nous avons résisté au discours «stressant » puisque easyrentcars comprend une assurance.
About QEEQ:10.0/10
Plateforme de location très pratique, donnant tous les conseils notamment de ne pas prendre d’assurance supplémentaire au comptoir de location.
Perdu en sortant de l aéroport ,on ne savait pas ou récupérer la voiture(on a tourné 1 heure sur le parking des loueurs) pas de bureau,obligé de téléphoner pour avoir quelqu un.Voiture conforme à ce que nous avons loué mais sièges sales(tache de sel)voiture toutes rayées et abîmées
Le loueur a tenté de nous vendre une assurance complémentaire et nous a vendu un supplément. Flex soit disant pour rendre le véhicule avec un réservoir non plein et à l'arrivée ce n'était plus ça ; c'était une charge de fonctionnement !
Golden car n'est pas sérieux ni recommandable
I had to wait over 1 hour to get the vehicle and this is after all the process of signing the contract (which was another 30 minute). They made me wait outside in the middle of the street in the wind for over 1 hour and then gave us a very old van in terrible conditions
Car Rental Brands Ranked AT Heraklion Airport, HER
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