good experience

Terrible experience at picking up the car here. Just because I didn’t want to purchase their own insurance (because I had an insurance with a third company), they treated me in very rude manner. The guy seemed offended and started telling me that I was the only one doing such a thing and when I ask you to give me a piece of paper where he wrote all the conditions of the deposit I was paying he throw it to the bin in such a theatrical way saying that that paper was his (he should have studied drama instead of being a mediocre rental car assistance). Then he made me sign the contract when it said that the card did not have any scratches when I have not had seen the car and I politely asked to see the car first. He shouted at me saying that that was normal procedure. When I arrive to the car there were scratches so I had to make them come to the car and amend the contract by hand.

no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival

easy good value

NEED TO WORK ON THEIRE COMUNICATION SKILLS. THE FIRST VIECLE WE RECIEVED WAS IN POOR CONDITION, THE COUNTER MAN WAS RUDE AND YELLED AT ME AND WAS SAYING THROUGH THE ALL PROCESS HE JUST WANT TO GO HOME. NOT A GOOD START FOR A VACATION

Waited a long time for pick up. They would not accept Amex and forced me to buy insurance. If I did no they would not rent the car seeing I did not have visa or MasterCard with me.

Like: Very friendly people and easy to deal. Car was ready and clean.
Dislike: Buying insurance from a third party makes your life much more complicate when you go pick the car up. I bought insurance from easy rent cars and when I went to get the car they said, if anything happen to the the car you will have to deal with your insurance and they would hold $1,000 Euros on my Credit Card. To avoid this situation I decided to buy the insurance from them and be free of any problem if something had happened. I paid two insurances, they charged me $125 Euros for the insurance. I didn't see any value for the third party insurance.