Like: Customer representative, Xavier was really helpful in finding out whether I can extend my car lease and helped picked up the car from my hotel. Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.
Like: Good condition on the car Dislike: They had no idea how to install the carseat even we already paid rm120 for that carseat service. We end up putting it on ourself bcoz they took too long and no idea where to start in order to install the carseat.. We install the carseat ourself and untill we sweat.. Should we get back some of our money?
Very difficult to reach them as I’ve arrived earlier and tried to call them request to pick up the car in earlier time but no one answer the call. There was no counter/kiosk could reach them. Please improve this service. However, the car condition is good and feel comfy with it.
Counter staff is very helpful throughout the process and even help us to highlight the car scratches that we didn't notice. The whole. Process is smooth no matter is the returning or collection of car. Fuel provided is full as promise, and the car is new on road witgout exceeding 20k millage.
EPTA should has inspected the car thoroughly before hand over it to customer. I found out the tyre was in bad condition (pls refer to the pic attached) on the first day when I was on the way up to Kundasang. I had to replace it with spare tyre for the safety reason. Couldn’t imagine what will happen if I didn’t realize it and continue the journey! in fact, all the four tyres has reached out their life span!
“Overall experience is positive, but could have been better”
About Keddy by Europcar:8.3/10
The car was quite new & clean, I'm very satisfied with the condition of the car.
Customer service was polite, very helpful.
However, the whole experienced almost got overshadowed by the drop off process.
The staff was late for 45 minutes, which in turn makes me almost late for my flight.
I have had better car rental experience in the past, where staff responsible for pick up/drop off will often contact/whatsapp me as soon as my flight landed.
About QEEQ:10.0/10
The platform is easy to use.
Convenient to purchase additional rental insurance.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Check out this.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
T.Soh
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View more >Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.
Chung Siong Tan
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View more >Dislike: They had no idea how to install the carseat even we already paid rm120 for that carseat service. We end up putting it on ourself bcoz they took too long and no idea where to start in order to install the carseat.. We install the carseat ourself and untill we sweat.. Should we get back some of our money?
Jaysponge
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View more >Car Rental Brands Ranked AT Kota Kinabalu Airport, BKI
Know More about Kota Kinabalu Airport Car Rental
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