CATANIA AIRPORT CAR RENTAL REVIEWS

We took a supplement of guarantee AXA, but the agency refused and forced us to take their insurance which was very expensive

Car is reasonable and as expected, but pick up location is in a separate building next to the terminal nut not mentioned on the booking contract, this should be improved. It may not necessary to get full protection from web since the car rental will sell you additional insurance and you don't need to claim the excess. Further, the renter full coverage is essential for driving in Sicily.

Booking is smooth and price ia good.

Very good experience professional staff and upgrade was given for free

Office for pickup/drop off fairly difficult to locate as there aren’t many signs. Car had a knocking noise on suspension and no windscreen wash on pickup. Waited quite a long time on drop off as there was only one member of staff dealing with customers.

Pick up drop off location not in terminal as described. Everything else from EasyRentCars was great and easy to use.

Poor service and terrible car cleanliness

Maggiore at Catania tried to sell me insurance and refused they then tried to del me fuel option and I again refused. Despite this they charged me for the fuel option. The vehicle had pre-existing damage. They did not note damage to the front right rim being a scratch. When I returned the car the agent wiped only the front right rim and said I scratched it. I felt scammed and it has been a nightmare dealing with this

Easy Rent Cars has been a pleasure

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.

Все нормально!

We received a smaller car Peugeot 208. We had problems with lights and we had to change one and no rembourse for it. They wanted us to buy a second inssurance for the car we already paid to Easyrentcars throw AXa insurrance- we didn't... Many scraches on the car. But the car was clean and the personal at the drop off was effective.

The car was very expensive - price/ quality . Costumer service is good.

A lot of time spend of pick-up,over 40 min.the car was not clean.the fuels not full.at the drop off ceck at each damages.

Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.

Great car shame that the body of the car had so much damage

All good

The car itself was good. But the waits at Centauro counter for check out and in due to poor process and/or lack of staff was poor. And up selling insurance products when we had pre-purchased a gold plated package is very poor.

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.

The collection took about 90 minutes, just to get through the queue - for which you had to take a ticket to reserve your place - although this was not immediately obvious. There must be a simpler and more efficient way in which to book people into cars than the systems used here - it took about 20 minutes per car - horrendous!

The car was great and the service as well.

The website is easy to use and very clear.

Gemntilissime le ragazze presso l'ufficio Target rent di catania!

Plus de 2h d’attente pour récupérer la voiture, après 30min de recherche pour comprendre qu’ils ne sont pas au terminal comme annoncé. Toutefois rien à dire sur l’agence que ça soit pour récupérer ou rendre la voiture, ils ont été professionnels.

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

no problem with the reservation

Nous n’avons pas eu l’automobile demandée. Très long pour récupérer la voiture.( 2heures ) Impossible d’avoir quelqu’un au téléphone.