“Overall good experience with Alamo and easyrentcars.”
About Alamo:9.0/10
Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me.
Car is in good condition and everything explained in detailed.
Car drop off is smooth within less than few minutes.
Overall good experience with Alamo.
“Easy booking process clear . Price competitive definitely use again”
About Europcar:8.0/10
The car was booked before arrival. I arrived at kiosk . Service counter were told me that vehicle was not ready . Lady made a phone call to ask to get car ready. I had to wait with my 2 yr and 8yr for over 45mins i could see them washing car in the dark !!! Frantically . The vehicle was difficult to locate as its very dark . Returning was easy and straightforward
About QEEQ:10.0/10
Very good communication and helpful called service desk to say flight would be delayed. They responded very quickly. Brilliant service
I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
“Once you find it, Alamo/Enterprise/National Offers a Smooth Process”
About Alamo:8.3/10
The location in Terminal 2 at CDG was a bit hard to find, perhaps because I was picking up at 8:00am, and the counter in the terminal wasn't open, so I had to go outside. However, general directions are given to how get there, and I was able to find it and had a smooth experience after that. Terminal 1 is a little more congested and hard to navigate, but all the staff was friendly.
About QEEQ:10.0/10
Booking was fine- the app frequently logs you out and is not smooth, so hopefully they'll work to make a smoother user experience.
There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help.
Also road side assistance there is no response in France
We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.
Car was fantastic. The pick up process took longer than expected as our flight was late but the staff was extremely helpful (offered us coffee too ! )
Highly recommended!
About QEEQ:10.0/10
Very easy to book, great job as explaining the different add ons without trucking you into pre selecting any of them. Great rewards and referral program as well. Highly recommended!
“My 1st car rental experience, very satisfied, good experience, encourage me to book for next trip.”
About Hertz:9.7/10
The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.
About QEEQ:9.0/10
Easy to use. At the beginning, I reserved another type of vehicle. I have amended my booking at the last-minute. I did get a full refund for my previous booking and made a new booking smoothly.
The staff was really good and the pick up and drop process was hassle free. The cars Europecar rent is in fabulous and they always have good options that suit your requirement. Live Europecar.
About QEEQ:10.0/10
It was really easy to book the car everything was in details so had no question. The app has handy details for pick up and drop. The customer service was excellent as they really responded very well to queries and also helped in case I was unable to contact Europecar. Overall it was excellent experience.
“Déçu par le fonctionnement du véhicule. Personnel hertz pas attentif”
About Hertz:7.3/10
La climatisation du véhicule ne fonctionnait pas alors que nous étions en été avec des températures élevées. Le véhicule n'était pas équipé d'antenne radio et j'ai payé au final 100 euros de plus par rapport au prix indiqué à la réservation alors que je n'ai pris aucune option.
When they give the car to you they don’t check anything even if the car is damage, but when you return the car they check each and everything, thanks god I have checked before and took picture on my mobile. When I returned the car they ask me to pay for the damage and after I saw him the photo , he said ok
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