My booking was for a Mitsubishi Outlander (OR SIMILAR). The car we received was a Nissan X Trail which is a smaller vehicle in comparison.
Staff were friendly but because lacked additional staff for the busy weekend they were expecting for the football and ANZAC period.
Also understand they take a $500 deposit for if the vehicle is damaged but if this isn't cancelled or return of the car then another process needs to be taken.
The pick-up station was located conveniently within the Launceston Airport and the staff were very professional in helping me check out the car and in guiding me.
The value was amazing. The staff were fantastic and went above and beyond.
Willing to listen and help and knew what they were doing.
They offered upsell items but were not rude or pushy when declined. All the way through they were polite patient and respectful.
We were pleasantly surprised with the ease of renting with this company. We were given a relatively new car so had no problems while driving. The staff we dealt with were very pleasant and helpful.
About QEEQ:10.0/10
I have to admit I was a little worried before getting the car as I have never dealt with Easycar before but after this experience I'll definitely use them again
The car was great. Just what I needed to get around town at a good price. The staff were friendly and more than happy to pick me up and drop me off at the airport
It transpired that the car allocated to us needed a service so after a long delay we were given a backup vehicle.
We received rather confusing information about our liabilities regarding accidents/ damage/breakdowns and for peace of mind we paid much more than anticipated in order to reduce these liabilities.
On inspecting the hire car we observed scratches along the length of one side and numerous marks elsewhere plus black marks all over the roof lining.
I returned to the reception to find it unmanned and after sometime I rang the two numbers left at the counter. Eventually someone arrived and we inspected the car together and obtained a signature to confirm our observations.
This long delay resulted in our arriving on the east coast with all accommodation taken and our only option was to drive for two more hours and take a family cabin which twice what we expected to pay.
This is by far the worst car hire experience we've ever experienced and wouldn't dream of using Europcar in the future.
Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.
Car was fantastic even though it was not the one i chose originally. However, car's fuel efficiency is pretty sub-par as compared to the original one i chose
We received an upgrade on the car we rented from the great counter staff. Head office staff were less easy to deal with. The car had been smoked in though. What we saved on the daily rent rate, we spent on insurance which was expensive at $35 a day, and the airport pick up incurred a number of unexpected charges that added to over $100.
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