There are speed limits of 100 km/h on highways and 50 km/h in urban areas unless signs say otherwise.
With a territory as large as the United Kingdom but with only a population of 4.5 million inhabitants, New Zealand has always been a popular travel destination thanks to its beautiful and diverse natural sceneries. Here is a driving and rental guide we prepare especially for you aiming at helping you have a smooth road trip.
Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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April 28, 2024
Destination: Wellington
The lady on pickup was unhelpful, and looked like she didn’t want to be there. The man on drop off was super lovely. But we wouldn’t use them ever again.
View moreApril 23, 2024
Destination: Queenstown
Good experience throughout
View moreApril 22, 2024
Destination: Christchurch
Very good car experience, good condition,I booked a gasoline Alphard, and the store gave me a free upgrade to the hybrid Alphard. It’s really great! the car is very new! The interior of the car is so clean it’s unbelievable! Friendly service staff, very enthusiastic and professional. Mobile phone charging cables and mobile phone holders are prepared for us. The procedure for picking up and returning the car is very simple. It is recommended to purchase comprehensive insurance so you don’t have to worry about scratches while driving along the way. I will choose A rentals company next time I come to New Zealand. Highly recommended!
View moreApril 22, 2024
Destination: Christchurch
Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine. Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all. I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.
View moreApril 21, 2024
Destination: Christchurch
Nothing to comment. Everything is perfect and fast.
View moreApril 20, 2024
Destination: Auckland
Consistently provides quick service for well priced rentals
View moreApril 20, 2024
Destination: Christchurch
Excellent friendly and helpful staff
View moreApril 14, 2024
Destination: Auckland
Counter staff were great. Car was ok.
View moreApril 8, 2024
Destination: Picton
Everything was very smooth. We were upgraded for free to an SUV
View moreApril 8, 2024
Destination: Auckland
Car had a dead battery and cobwebs inside hood. Had an after hour pickup scheduled and paid for. Emergency no went unanswered. Pickup location jump started car. But it died again on reaching hotel. Next day was Sunday. Again no one answered phone. 3rd day a person came and replaced battery at 3pm. Wasted 2.5 days of trip.
View moreApril 4, 2024
Destination: Queenstown
Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all
View moreMarch 31, 2024
Destination: Christchurch
Pick up and drop off was easy and efficient. Staff were good. No issues
View moreMarch 30, 2024
Destination: Auckland
清掃が間に合わず、ピックアップに20分ぐらい待ったが、スタッフの女性の対応はとても丁寧だったので、気持ちよくレンタルすることができた。
View moreMarch 29, 2024
Destination: Christchurch
The car was not what I booked, they tried to sell it as an upgrade. Received significant downgrade. The staff not speaking English as their first language made it difficult for them to understand. The car we received had clearly been in a crash. With obvious cracks, chips and serious scuffs on the rims.
View moreMarch 26, 2024
Destination: Christchurch
All was great
View moreMarch 25, 2024
Destination: Christchurch
The team on site upgraded me to a hybrid vehicle, it was really nice and so efficient. Really friendly team at the airport.
View moreMarch 25, 2024
Destination: Auckland
Top Rental were great to deal with. Prompt pickup, near new vehicle, easy dropoff and no pressure to buy unwanted insurance.
View moreMarch 25, 2024
Destination: Auckland
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
View moreMarch 22, 2024
Destination: Queenstown
Staffs are nice.
View moreMarch 22, 2024
Destination: Auckland
when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.
View moreMarch 21, 2024
Destination: Christchurch
The instructions for contacting for picking up are frustratingly unclear and unhelpful and could be updated to say, go to the end of the international terminal, out the door, and wait for a van with the logo xxxx. There was no phone to call for clarity. I then missed the first shuttle.
View moreMarch 20, 2024
Destination: Auckland
The car was still being prepared when we arrived. Had to wait 60 minutes for the car Valet process to complete
View moreMarch 20, 2024
Destination: Auckland
Good quick service .
View moreMarch 20, 2024
Destination: Greymouth
Other than the incorrect location of the rental counter shown on the map, the rest of the rental process was pleasant and smooth. Car was new and very nice to drive.
View moreMarch 19, 2024
Destination: Auckland
Easy to use, great staff to deal with. They picked us up from the airport in the car we were going to be using which made it so easy as we didn't have to change our luggage to another car. Communication was great, with photos and any other information I needed emailed straight away after receiving the car. Bond returned within 48hrs
View moreMarch 18, 2024
Destination: Auckland
Car ran great had no problems
View moreMarch 13, 2024
Destination: Auckland
Very cheap and good service.
View moreMarch 13, 2024
Destination: Christchurch
Excellent vehicle quality
View moreMarch 12, 2024
Destination: Hamilton
Helpful and efficient
View moreMarch 12, 2024
Destination: Queenstown
Great price and easy access to the vehicle. Bond is a bit steep if you don’t purchase insurance but overall very happy with the experience
View moreMarch 11, 2024
Destination: Auckland
Excellent throughout. Please update the return address in Nelson to the correct Apex location.
View moreMarch 10, 2024
Destination: Queenstown
Definitely better than I expected. It was clean and friendly
View moreMarch 10, 2024
Destination: Auckland
No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!
View moreMarch 9, 2024
Destination: Auckland
Good service and friendly team.
View moreMarch 9, 2024
Destination: Auckland
Very easy to deal with with will use again
View moreMarch 8, 2024
Destination: Auckland
Credit Card blocked up with excessive insurance excess hold. Told it will take unto ten day for the block to be removed
View moreMarch 7, 2024
Destination: Christchurch
Car was certainly used; many dents, scrathes, and star chip on the windscreen. Stereo speakers were lousy. There was a very loud rattle from the forward end of the vehichle. All noted at end of trip and they said they would report them to mechanic. Car ran fine and did the job comfortably.
View moreMarch 7, 2024
Destination: Auckland
The car was great, I was upgraded to a larger vehicle.
View moreMarch 6, 2024
Destination: Auckland
Nice clean and comfortable car. Pleasant, competent staff. Great location. Just wish it had been available for the duration of my trip instead of a week.
View moreMarch 5, 2024
Destination: Auckland
Very easy to deal with, everything went smoothly apart from directions to pick up point, should say once out of the airport go straight across the road and through undercover walkway, not just follow undercover walkway as this goes to the right as well.
View moreMarch 4, 2024
Destination: Christchurch
I have an issue. When I returned the car the tank is full and I received the confirmation with the on site employee and email. But after three days, we received bill for fuel charge! How to escalate this issue?
View moreMarch 4, 2024
Destination: Auckland
Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.
View moreMarch 4, 2024
Destination: Nelson
I was up graded to a new Ford Ranger.Love at first sight. Europcars are always top of the range and my first choice in rentals.
View moreMarch 4, 2024
Destination: Auckland
Autos muy modernos y seguros, atención en el mostrador muy amable y simpática.
View moreMarch 3, 2024
Destination: Christchurch
My dealings with Budget were excellent. Everyone involved were professional and friendly.
View moreMarch 3, 2024
Destination: Auckland
The car was older than expected but ran well. Service was very good.
View moreMarch 3, 2024
Destination: Queenstown
Staff were friendly and efficient.
View moreMarch 2, 2024
Destination: Auckland
More than happy with everything and staff very friendly and helpful.
View moreMarch 2, 2024
Destination: Auckland
車両は小型SUV(Kia Niroと同等クラス)ではなく、ガソリン車のKia Sentosでした。スタッフの説明は「Busy seasonだから」 ほぼ新車(走行距離3126km)で良かったけど、ハイブリッドのつもりだったのでガソリン代が2倍以上かかった。 あとdollarはHertz/Thifty系列だと知らず店舗カウンターを見つけられず、やむなく他の店舗スタッフに聞いて分かった。
View moreMarch 1, 2024
Destination: Napier
Staff very helpful. We had problems with the Aircon on the first vehicle but this was dealt with effectively but providing and alternative vehicle. Overall very satisfied
View more